ReadyNAS Remote FAQ


1. When I try to connect to my shared folders on my ReadyNAS from my PC, I see a message that the folder is not accessible.

not_accessible

This is a limitation of SMB, please see here.

To resolve the issue, open a DOS shell and type: net use * /delete

You may also need to go to your Control panel and select User accounts and select your account.  On the left navigation bar, you will see to “Manage my network passwords.”  Inside you will see a list of stored user names and passwords; you might have to clears these settings.

2. I have shared a folder from ReadyNAS Remote, but I do not see it when I select “Connect to ReadyNAS…”

There are many different reasons why this might happen, please check the following:

a.    Is my ReadyNAS Remote running?
b.    Have I added the user that I am using to log into ReadyNAS Remote on Windows to the Allowed list on my ReadyNAS?
c.    Could there be any antivirus software on the PC that might be interfering with the ReadyNAS Remote application?
d.    Are my routes correct?

3. Is my ReadyNAS Remote running?

In FrontView, if you look at the ReadyNAS Remote addon, you should see a green light in the upper right corner if ReadyNAS Remote is running.  If it is not running, uncheck the check box in the upper left corner next to ReadyNAS Remote and press the Apply button.  Now check the check box next to ReadyNAS Remote and press Apply again and check to see that the green light in the upper right corner stays green.

4. Have I added the user that I am using to log into ReadyNAS Remote on Windows to the Allowed list on my ReadyNAS?

In the ReadyNAS Remote management page, you can search for the username you created to login from your Windows or Mac machine.  Please make sure this user appears under the Allowed list and you have pressed the Apply button.

5. ReadyNAS Remote will not stay running, the green status light keeps turning grey.

Typically this happens if you have enabled ReadyNAS Remote to start on a port that is already in use.  Most of the time, ReadyNAS Remote does not need to have the router port-forward to it on a specified port.  However, if you have gone into the Advanced setting and specified a port for it to run on, please make sure you have not chosen a port that is already in use by other applications on the ReadyNAS, such as port 443.

6. Could there be any antivirus software on the PC that might be interfering with the ReadyNAS remote application?

Many antivirus programs do internal filtering and/or proxying of connection which can interfere with performance and compatibility.  In general, it is best to add ReadyNAS Remote to the list of safe programs and exclude it from any filtering.  Also, it is a good idea to add the subnet 5.255.255.255 to the trusted zone.

7. I click Manage ReadyNAS Remote button from within FrontView and I get an error?

Please make sure you are running the latest firmware for your ReadyNAS; this will guarantee that you do have all the needed libraries to run ReadyNAS Remote.  If you do have the latest firmware and still see an error, it is likely that you are behind an http proxy and the Remote application can not communicate with the external registration server.  If you are running version 1.0.9.20 or ReadyNAS Remote, then you will need to upgrade to version 1.0.9.21 or higher which will be available shortly.  If these versions are not available yet, please install:

https://remote.readynas.com/downloads/ReadyNASRemote_1.0.9.21proxy.bin

This will enable you to enter your proxy settings.  After they are entered, you will need to exit the Remote management page and re-launch it again from FrontView.

8. My connection seems slow?

If you are connecting over the public internet it will not be as fast as when you connect over your LAN to your ReadyNAS.  The connection speed will be limited but the uplink bandwidth unless you are connecting through one of the relay servers in which case your speed will be less.  In most cases, you will not be using a relay to connect to your ReadyNAS, but if you do you should see speeds of around 100-200 Kbps.  Please keep in mind that if you are computing speeds based on file transfer times, files are measured in Bytes and bandwidth is measured in bits.

9. Are my routes correct (Vista only)?

In some Vista installations the metric for the Leaf Networks adapter does not get properly set.  If you open a DOS window and type ‘route print’ you should see a list of interfaces and the 5.x.x.x interface should have a very high metric.  If this metric is not higher then your Ethernet interface, you will need to set it.  In this case, please contact support here.

10. Do I need to setup port forwarding?

Typically you don’t need to setup port forwarding.  However, if you do choose to set it up, make sure you select a port for ReadyNAS remote that is not currently being used by other applications, for example, port 443 is used by FrontView.  The port can be set by choosing the Advance setting button and selecting the Configuration tab from the Remote management page.

11. On my Mac I see my ReadyNAS listed when I choose “Connect to ReadyNAS…” but it does not open folders.

Please make sure that you have set the access mode for the Mac client to the same access mode set on your ReadyNAS.  Both the Mac client and ReadyNAS support AFP and SMB file access.