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NETGEAR ReadyNASCommunity Support Forum |
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X-RAID2 is the 2nd generation of ReadyNAS's proven patent-pending Auto-Expandable RAID technology and can be found on the ReadyNAS NVX, Pro, 2100 and 3200 models. X-RAID2 automates the volume expansion for you as you scale from 1 drive to 4, 6* or even 12* drives while keeping your data online (*depending on the model). Additionally, as your storage requirement grows, you can replace your disks with larger capacity ones, and X-RAID2 automatically and incrementally expands your storage vertically. No other NAS devices in this class can do this without reformatting your disks and shuffling your data back and forth.
With the first generation of X-RAID volume expansion only occurs after all disks have been upgraded. With X-RAID2 volume expansion will occur as soon as there is additional protected space. See X-RAID2 in action: http://www.readynas.com/?cat=53 Additionally, the ReadyNAS Pro and 3200 both support RAID levels 0, 1, 5, 6, and NETGEAR's patent pending X-RAID2, with hot spare capability. With RAID 6, the system ensures data integrity even with 2 simultaneous disk failures. The extra disk bays provided by the 6-bay ReadyNAS Pro makes RAID 6 and hot spares practical options worth considering to prevent any prolonged state in which the ReadyNAS data volume is left in an unprotected state. |
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The ReadyNAS systems support both RAID levels. RAID 5 is an industry-standard RAID level whereas X-RAID is an Infrant patented RAID technology that simplifies and automates the RAID management process. X-RAID utilizes a one-volume technology with built-in volume expansion support, either by adding more disks or by replacing existing disk with larger capacity disks. For instance, you can start out with one disk, and add up to 3 more disks when you need more capacity or when you can afford them. Volume management is automatic. Add a 2nd disk, it becomes a mirror to the first, providing protection from a disk failure; add a 3rd, the capacity doubles; add a 4th, and your capacity triples . the expansion occurring while maintaining redundancy.
X-RAID also provides further expansion capability. At a future point in time, each disk can be replaced one by one, have it finish rebuilding, and after the last disk is replaced, your volume automatically expands utilizing the new capacity. This future-proof technology allows you to continuously expand as higher-capacity disks become available. Performance-wise, X-RAID is optimized for larger sequential access request pattern, such as video streaming and editing. Performance over RAID 5 in large data transfer can be as much as 15-20% better. |
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Where X-RAID excels at large sequential transfers, RAID 5 performs better in smaller random access request pattern, fitting better in most office environments. Full volume management is available when you select RAID 5 (or Flex-RAID) mode. You can delete the existing volume and recreate one or more volumes, with each volume with different snapshot space and quota specification. You also have the flexibility of assigning an unused disk as a hot spare, allowing for the standby drive to kick in to replace a failed disk, minimizing the time where you may be vulnerable to a second disk failure.
In the future when you need more capacity, you can replace each disk one by one, and when the last disk is replaced, you can create another volume utilizing the new available space. This is in contrast to X-RAID where the single volume expands over the new space. |
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Volume capacity will be limited by the smallest disk. For example, if you are installing one 250GB drive and three 750GB drives, your data volume capacity will be limited to 250GB on each of the four disks. In Flex-RAID mode, you can utilize the leftover space on the 3 750GB disks by creating another data volume (3 x 500GB). With X-RAID, if you replace the single 250GB disk with a 750GB disk, your capacity will automatically expand, utilizing all 750 GB from each of the 4 disks.
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NETGEAR will provide data recovery analysis and service for a fee. Each case will be vary in price based on time spent. NETGEAR Support can provide an estimate after doing an analysis. See this page for more information.
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ReadyNAS does not support JBOD, however, you can create a RAID 0 striped volume across all four disks or create a separate RAID 0 volume on each disk.
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The ReadyNAS supports the optional disk sleep mode. In this mode, disks will go on standby after a specified time of inactivity.
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ReadyNAS NV+, 1100, Rev. B NV and Rev. B X6/600 support scheduled power on and off. Rev. A NV needs add-on to turn on this feature, see add-on notes for details.
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There is a limit of 32,000 users and 32,000 groups, however, depending on application, the ReadyNAS will support from 1 to 20 concurrent users. For large video files, the ReadyNAS can stream 4 HD-quality video without frame drops. For Microsoft Office-type applications, the ReadyNAS will handle many more concurrent users.
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Filename length is limited to 255 bytes. If filename contains only alphabet and numbers, this limitation is the same as most of client. However if filename contains Germanic umlaut, Chinese character, Kanji, etc., filename will be limited to less charactors. The maximum filename length will be 85 characters if filename cosists of only Chinese charactors.
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The ReadyNAS will support up to 2TB (terabyte) file size. Some protocols, such as HTTP will have a limitation where maximum file transfer size can be much less.
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The ReadyNAS uses Linux Ext2/Ext3 file system. A typical Linux distro can mount and access the data from the disks.
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0-40C. ReadyNAS will gracefully shut down if hard disk temperature exceeds safe level.
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No, however you can attach a tape drive to a PC and backup files from the ReadyNAS.
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You can use the built-in FrontView Backup Manager to backup shares to a USB disk, another PC, or another ReadyNAS. Alternatively, you can use a PC, Mac, or Linux backup software to backup shares from the ReadyNAS.
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First of all, the NV+ is an evolutionary running production change over the original NV. In retrospect, the NV itself was already improving through running production changes, and a lot of features we are introducing formally in the NV+ hardware had already started appearing in the latest batches of the NV, starting in August/September timeframe. So pretty much other than the LCD panel, the hardware on the NV+ is very much the same as the "rev B" NVs that we have been shipping. That said, I will post the improvement in the NV+ since the original NV which was introduced back in February this year. Keep in mind that the RAIDiator firmware runs across commonly across the ReadyNAS family, so the software features remain the same.
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Yes in almost all cases; however, it does degrade performance. The only case which does not support SMB signing at all is using the ReadyNAS built-in backup manager, with the Windows (Timestamp) protocol.
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Yes! Please see all our available support contracts, including 24x7 premium technical support, and express hardware replacement options here: NETGEAR's Online Store - Support Contracts.
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A simulator (emulator) of the ReadyNAS Duo FrontView web interface can be found here: ReadyNAS FrontView Simulator.
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Please visit our Definitive Guide to the ReadyNAS Duo.
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Please visit our Definitive Guide to the ReadyNAS NV+.
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Please visit our Product information page for the ReadyNAS 1100.
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Please visit our Definitive Guide to the ReadyNAS NVX.
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Please visit our Definitive Guide to the ReadyNAS Pro.
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Please visit our Definitive Guide to the ReadyNAS 2100.
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Please visit our Definitive Guide to the ReadyNAS 3200.
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A full product comparison chart can be found here.
The Pioneer Edition ReadyNAS products are geared towards power users who desire high-end hardware features like RAID levels 0, 1, 5, 6, and Auto-Expandable X-RAID2, dual gigabit Ethernet ports and advanced system monitoring capabilities, but do not require many of the business-class features, such as Active Directory integration, ethernet teaming and VLAN support. Please check the comparison chart for full details. |
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Yes you can! Take a look at our streaming media to the EVA8000 how-to.
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Boot, Installation, and Upgrade |
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You can depress the power button on the front of the ReadyNAS for about 5 secs until the disk LEDs start blinking, and then release. The shutdown process will take about 10 secs or so. Alternatively, you can shutdown from FrontView from the System?Shutdown page.
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No, you need to have at least one disk installed before you can update to the new firmware. You can do a factory default with all your disks after the firmware has been loaded.
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Yes you can, however, please note that the smallest capacity disk will be used to determine the overall size of your data volume. Also, your performance may be limited by the slowest of the disks.
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Yes, however, the sparc-based ReadyNAS models such as the X6/600, NV/NV+, Duo, 1000s/1100 will utilize the disks in SATA I (150MB/sec) mode.
The x86-based units, such as the NVX, Pro, 2100 and 3200 can utilize the disks in SATA II mode. |
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Yes you can. But old data will not be able to be preserved, because of this, it is always better to start from factory reset when old disks are used. This will ensure that you have a clean installation on used disk(s).
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After installation, delete the existing RAID volume and recreate it with one disk configured as a hot spare. Please be aware that X-RAID does not support hot spare.
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Download the ReadyNAS firmware to your PC and perform a local update from FrontView.
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You can force a re-installation of the firmware from flash to the disk. This is helpful if you have lost your admin password and want to set it back to default, if errors in your network settings has made it impossible to connect to the ReadyNAS, or if you suspect that the operating system on your disk may somehow be corrupt. The firmware re-installation process will not touch your data volume.
ReadyNAS X6/600, Duo/NV/NV+ and 1000s/1100:
ReadyNAS NVX/Pro:
ReadyNAS 2100: To re-install the RAIDiator firmware on the ReadyNAS while leaving the data volume intact, follow these steps:
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Simply download the add-on and upload it from FrontView System?Update?Local tab. You will need to reboot before the add-on is installed.
Some of the Add-on packages will not be removable after they are installed. Add-on packages that install a service can be removed from the Services tab. |
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You can reset your ReadyNAS Admin password by accessing http://ip_address_of_readynas/password_recovery . If you have forgotten the password recovery answer, you will need to perform a firmware re-installation to reset the admin password.
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Note: If the ReadyNAS is set for DHCP (default mode), it will appear as IP 192.168.168.168. |
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The ReadyNAS supports up to 4 data volumes, but each disk is limited to 2 data partitions.
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X-RAID mode is designed as a single-volume system, so only one.
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There are several things that factor into the usable capacity of your ReadyNAS volume.
Raw capacity (GB = 1000^3) = 2000 Conversion to (GB = 1024^3) = 1862 Minus one disk for redundancy (-465) = 1397 Minus OS (10) = 1387 Minus RAID/Filesystem overhead (2%) = 1359 Minus snapshot reserved space (5GB) = 1354 Based on our calculation, the approximate usable capacity for a 4 x 500GB system is 1354GB. |
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On ReadyNAS systems supporting disk hot-swap (i.e. NV, 1000S), you can take out the failed disk and replace it with a new disk while the ReadyNAS is online (there's no need to shutdown the ReadyNAS). Make sure after taking out the failed disk, you wait about 10 secs before inserting the replacement. On other ReadyNAS systems, you'll need to shutdown the ReadyNAS and replace the failed disk while powered off, and then power-on the ReadyNAS. Once the replacement disk is in-place, the disk will be initialized and sync'd into the RAID volume.
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This depends on the size of the disk. Typically it'll take anywhere from an hour to several hours. You can monitor the progress in RAIDar or FrontView RAID Settings tab.
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RAID 0, 1, and 5 are part of the Flex-RAID RAID levels. If you want to switch from this mode to X-RAID (expandable RAID), you will need to backup your data first, and then perform a factory default. During the factory default process, there will be a 10-minute window during the boot where you can use RAIDar to click the Setup and set the box to the desired RAID mode (Flex-RAID or X-RAID). RAIDar will prompt with "Click Setup" during this 10-minute period.
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Never migrate disks if your volume is in degraded mode. Make sure the volume is redundant first. Then follow the steps below:
Please Note: You cannot migrate disks from sparc-based (Duo, NV+, 1100) units to x86-based units (NVX, Pro, 2100, 3200) at this time. Migration is only available between units with the same CPU architecture. |
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First, make sure the disk is at least as large as the smallest disk in the existing X-RAID volume. Then simply add the disk into the ReadyNAS. If the ReadyNAS supports drive hot-swapping (NV, 1000S), you can hot-add it while the ReadyNAS is online. Otherwise, you will need to shutdown, add the disk, and reboot.
The newly added disk will go through an initialization and sync phase. This can take several hours (e.g. 750GB disk can take about 7 hours). You will be notified by email after this is done, and you will need to reboot the ReadyNAS. Upon boot, your existing volume will either be made redundant if this is the 2nd disk, or your volume capacity will expand if this is your 3rd disk or higher. This is an offline process that can take several hours. You can monitor this with RAIDar, and you will receive an email when the process is complete. |
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Replace one disk at a time with a larger disk, letting it finish initializing and syncing after each replacement (this process can take several hours depending on disk capacity, but you can continue access to the ReadyNAS), and after the last disk has been replaced, reboot the ReadyNAS. The expansion will occur at boot time. The expansion time will depend on your existing volume size, the ending volume size, and the number of files in your volume. Typically, it'll take anywhere from an hour to several hours. You will be notified by email at each step of the process.
Keep in mind that when your replace your disks, with ReadyNAS that supports drive hot-swapping (NV, 1000S), you do not need to shutdown the box before replacing the disks. Simply pull out the disk, wait at least 10 secs, and then add the replacement disk. |
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ReadyNAS 600/X6/1000S (Rev A and Rev B) will restart automatically, however, ReadyNAS NV/NV+ will not. ReadyNAS 1100 is configurable by on board jumper (J6, Default is on).
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First, make sure your memory DIMM is seated securely. It may have come loose during shipment. Otherwise, the flash image may be corrupted and will need to be restored. For NAND Flash based systems, please use TFTP Boot Recovery, for USB Flash or Compact Flash based systems, please use Raw-writer.
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TFTP Boot Recovery is useful in cases where the ReadyNAS fails to boot, and you suspect the flash may be corrupted. Download the TFTP Boot Recovery package from here: TFTP_Flash_Recovery.zip and follow the instructions in Readme.txt
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Yes. You can download the TFTPServer for Mac here and use it instead of the Windows-based tftpd32.exe included in the TFTP Boot Recovery package.
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If you are experiencing boot problems and TFTP Boot Recovery process cannot be performed, you can use the USB Boot Recovery instead. You'll need to download the latest USB boot recovery image: RAIDiator-4.1.6 and write that image to the USB flash device. To write the image on a Windows PC, you'll need to use Rawrite32.zip. Make sure to click the Eject button after the write is complete. On Macs and Linux systems, you'll need to use the 'dd' command to write the image to the flash device
Power down the ReadyNAS, insert the USB flash device, and depress the power button on the front for approximately 20 secs -- you'll see all the disk LEDs blink once at 5 secs, 10 secs, 15 secs, and 20 secs. Release the button right after the 4th blink. This will start the USB boot recovery process. Once the fan and the lights shut off and the lcd screen displays "Attemp", press the power button and the unit will boot up normally. Note: ReadyNAS boot loader does not support USB flash drives with USB hub built-in, if RAIDar does not detect NAS after 5 minutes, please try other brand/model USB flash drives or you can check if the flash drive has built-in hub using Windows device manager. |
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You'll need to allow the ReadyNAS to automatically power-down for the auto power-on to work. Manually powering off the ReadyNAS overrides the automatic Power-On feature.
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» I've enabled the schedule Power-Off/Power-On option on my NV, but now I cannot power-on my ReadyNAS. What should I do?
Note 1: This trick does not apply to NV+. NV+ will not run into this problem.
Note 2: If power is on momentary when press power button, the trick does not apply. (PSU is bad or there is circuit shortage somewhere) Older revision of the NV main board will get into this state if the Power-On event comes on while the NV has no AC, or if there was a power-outage during this time. To recover from this, you will need to reset the timer following the instructions here. When lift battery clamp in Step 3), please do it gently. |
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Resetting the ReadyNAS back to factory default will wipe out all configuration and data. Please understand this before continuing. If you choose to continue, here are the steps:
There will be a 10-minute window where you can use RAIDar to change the RAID mode and/or select the snapshot reserved space. RAIDar will prompt with "Click Setup". If you do not click Setup, the installation will begin with the default settings. Otherwise, it will begin when you've confirmed your option selection in RAIDar. You can monitor the installation progress with RAIDar. |
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Prior to RAIDiator 4.0, the default login and password is 'admin' and 'infrant1'. Starting with RAIDiator 4.0, login and password is 'admin' and 'netgear1'. Please make sure you change the admin password after doing a factory default.
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» Will clients with non-jumbo frame network interfaces be able to access the ReadyNAS if jumbo frames is enabled?
Yes, the frame size will be negotiated down to the non-jumbo size with clients not supporting jumbo frames.
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This may happen when ReadyNAS is configured to obtain IP address from DHCP server, but DHCP server does not provide IP when ReadyNAS request for IP address. When this happen, correct DHCP server problem, etc. And wait for a while or until ReadyNAS obtain correct IP address from Server. You can also unplug and then plug ethernet cable to force re-initialize network.
This may happen in below situations for examples.
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ReadyNAS uses self-signed certificate. IE7 or Windows Vista will not trust this certificate unless you explicitly import this certificate by yourself. Below is brief procedure to import certificate.
Note for Vista Users: Please note that Windows Vista works different than XP. When you are using Vista, you need to specify ReadyNAS as "Trusted Zone", otherwise you don't see "Install Certificate.." button when viewing certificate. And while walking through "Certificate Import Wizard", you need to click "Place all certificates in the following store" radio button, and specify "Trusted Root Certification Authorities". (If you place a certificate in your personal store, IE will not trust it.) |
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If you suspect that one of disks is bad and hanging system boot, please follow these steps to quick locate which one may be bad:
High ATA error count usually means that disk is failing. The best thing to do is to non-destructive test it on PC using vendor's tools, UBCD is one of the best disk utilities compilation, or simply replace the bad disk. The signs of bad disks: Clicking noise from disk, ACT LED flash only once or twice in half minute repeatly, No ACT blinking while power LED is not solid. General advises on bad disk handling: Backup data first, keep disks in original order, replace bad disk as soon as possible, never take more than 1 disk out of RAID. |
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If your system has RAIDiator 4.0+ on it, and you are having issues with the Volume Check on boot up, it is possible to skip the volume check.
To do this, start with the system off, then turn it on, while depressing the power button for 5 seconds (1 long flash). Users with an LCD on their ReadyNAS will see '5: Skip Vol Check'. Skipping the volume check is not wise unless you are experiencing problems. It is wise to send your system logs to support for investigation to see why your volume check was having issues. |
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You may be in a position where you need to deploy a custom configuration (plus data) on the ReadyNAS to a bunch of units fast. If that.s giving you nightmares, have no fear . there.s an undocumented but simple way you can do this, even if you have a thousand ReadyNAS boxes you need to replicate.
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Expansion (X-RAID) |
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If you have less than 4 disks, simply add your disk(s) to the box. You can hot-add it if your ReadyNAS supports drive hot-swapping (i.e. NV, 1000S). If your ReadyNAS does not support hot-swap, simply power off the ReadyNAS, add the disks and power on. The newly added disk(s) must be at least the same size as the smallest existing disk. Note that you can add one or more disks at a time. You will be notified by email and through FrontView that the disks will be initialized (this can take several hours depending on the disk capacity). During the initialization phase, you can use the ReadyNAS normally. Once the initialization is done, you will be notified to reboot the ReadyNAS. Upon reboot, the expansion process will occur (this can take several hours or much longer depending on your drive capacity and the number of files in your data volume). You can monitor the status via RAIDar. Upon completion, you will be notified that the volume has been expanded.
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You will need to replace each of your disks, one at a time, with a larger one. Each time the disk is replaced, you will need to allow the disk to initialize and sync before continuing with the next disk. The initialization and sync process will take several hours or longer to complete depending on the capacity of your disk. With the ReadyNAS that supports drive hot-swapping (i.e. Any that have a disk tray; NV/NV+,Duo,1000S/1100,Pro,etc), you can replace the disk online; otherwise, you will need to shutdown the ReadyNAS and replace the disk while powered off. Once all the disks have been replaced, reboot the ReadyNAS to start the expansion process. This will take several hours or longer to complete depending on the volume capacity and the number of files in your volume. Do not interrupt the process during this time. Once completed, you will be notified of the new volume size.
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The expansion will still occur, but the expansion size will be limited by the smallest disk in the system. When you replace each of the smaller disks to the larger disk capacity, X-RAID will expand itself to utilizing all the space from this larger disk.
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On a failure condition, we advise you to contact NETGEAR Support immediately and provide them with system logs and step you took to expand your X-RAID volume. Do not try to fix the problem yourself at this point as you may create a 2-disk failure condition that might make data recovery hard or impossible.
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Performance |
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In our performance lab, using IOMeter in sequential read/write test with the ReadyNAS NV, we can achieve 30 MB/sec on reads and 24 MB/sec on writes. This is using a Dell 2.8GHz PC running Windows XP Pro.
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» What transfer speed can I expect when reading and writing large files like CD or DVD images to/from the ReadyNAS?
The transfer speed should be similar to what you would get with the above IOMeter test, except that you would have to take into account the read speed from your PC hard disk as well.
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We've seen an increase of 12% on both reads and writes with IOMeter when going from the default 256MB memory to 1GB. Depending on the application you may or may not see any improvements. Typically if you will be indexing a large number of media files, running rsync backups, or accessing large folders, you will see improvements.
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The ReadyNAS supports SATA II disks in SATA I compatibility mode. There should be little if any difference if the disk speed is the same. That said, performance will be limited by the slowest disk.
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You can enable the Fast USB Write option in the Performance tab. You will need to properly unmount the USB disk if you select this option; otherwise, you should run a file system check on the disk before accessing it next time. With RAIDiator 3.00+, you can use the front Backup button to unmount and mount a USB disk. Depressing the Backup button for 5 seconds until the disk LEDs blink will unmount a mounted disk or mount an unmounted disk.
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Performance can be a hard thing to measure with the ReadyNAS because of so many different user environments. Folks have different switches, hard disks, PCs, operating systems, and different OS settings. If you feel you have a performance issue, please run IOMeter following the instructions at /forum/viewtopic.php?t=265 so that we can ascertain where the performance bottleneck might be. Update to the latest RAIDiator release before doing so.
As a reference, our performance lab uses the following:
ReadyNAS NV
256 MB memory
X-RAID (X-RAID performance will show approximately 20% better than RAID 5)
4 x Seagate ST3500630NS 500GB drives
Jumbo frames enabled (MTU 7936)
Journaling disabled
Fast CIFS writes enabled
Dell 2.8GHz P4 PC
Windows XP Pro
1GB memory
Intel Pro1000 PCI gigE NIC
Jumbo frames enabled (MTU 9K)
Flow control and TCP offload options enabled
SMC 8505T
8-port Jumbo Frames gigE switch
Cat 5e cabling
Note that the PC is not highest performing system we can possibly use -- in fact, the PC was a $399 special including the LCD monitor. We utilize the iometer.icf file posted in the link above, creating a 1GB file on the ReadyNAS. The ReadyNAS is setup for Share security mode, and we run the same test in Domain security mode. We reboot the Windows PC before starting the test and do several runs. With the above setup, we can obtain: Read: 30 MB/sec Write: 24 MB/sec Troubleshooting Steps Your results can vary depending on several factors. The most common problems we see are the following:
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Try setting TCP delay_ack to 0. Default is 3, which causes handshake problems with the ReadyNAS, causing severe performance penalty. You can set the delay_ack with the following command from the OS X terminal:
sudo sysctl -w net.inet.tcp.delayed_ack=0 If you want the setting to stick when you reboot, add the line to /etc/sysctl.conf. For reference, see: http://julipedia.blogspot.com/2006/02/samba-performance-under-mac-os-x.html http://mail-index.netbsd.org/tech-net/2003/01/28/0004.html |
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The optimization performed on the ReadyNAS may adversely affect compatibility with some routers. To turn off this optimization, and thus providing better compatibility, change the MTU setting on the ReadyNAS FrontView Network tab to 1492 (from default 1500).
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Here are some things you can try to improve Vista performance:
Wireless users may suffer poor performance due to a problem with Vista being unable to properly negotiate the MTU settings on the NAS. There is an unofficial how-to here: http://home.bott.ca/webserver/?p=226 |
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Services |
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If you need to restart a service such as NFS, simple go to the Services tab, unselect the checkbox next the service, Apply, select the checkbox, and Apply. Disabling and re-enabling the service has the same effect as restarting a service, and no share access restrictions are affected during the process.
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Share Access and Permission |
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The private user home shares are available over CIFS or AFP.
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» In User security mode, can ReadyNAS User A be able to access the content of ReadyNAS User B home share?
Users are restricted from accessing each other's home share. Only the Admin has access to other user home shares. If you want users to have mutual access privilege, create a public share, and put access restrictions so only these users have access to the share.
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Connecting to the ReadyNAS as admin will allow you access to the root of the data volume, also referred to as 'c'. The 'c' share is an administrative share (automatically built-in) and only accessible by the admin account. You can map a drive to it by opening a command prompt in Windows and entering the following command:
net use t: \ip.address.of.nas\c /user:admin Enter the password for 'admin' to connect to 'ip.address.of.nas': The command completed successfully. Please note that connecting as admin gives you full root privileges to the data volume and can result in data loss. Use this option with care. Additionally, this only works in "User Mode", not in "Share Mode". |
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The home shares are created the first time users access the ReadyNAS. If a user has not logged in yet, then his home share will not have been created yet.
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The option is available in the Accounts ? Preferences tab.
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Access the ReadyNAS over Explorer as admin user and the home share containing all user private shares is available.
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In order to delete files under the current share in User mode, the following conditions must be met:
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In Windows, right click on the file. Then select Properties, and Security. Verify that the user has the proper permissions to delete the file. If not, connect to the share as user admin and delete the files and folders using the admin privilege.
Sweeping changes to the ownership and permissions of the contents of a share can be made with the Advanced Options tab. |
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Try appending the pound (#) sign to the end of the URL like this: http://$mynas/$myshare/#
Also take a look at our accessing ReadyNAS remotely with WebDAV how-to. |
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You can setup a backup job between two shares.
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» My share's default access is set to read/write but why am I still unable to read or write to a file?
In Windows, right click on the file, then select Properties, and Security. Verify that the user has the proper permissions to read from or write to the file.
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You can create a batch file with the following contents:
net use e: \$hostname\$sharename $password /u:$sharename /persistent:no and place it in your Startup menu. Alternatively, you can use "Map Network drive" under "Tools" menu in File Explorer , and check "Reconnect at login" option. When you are using Windows Vista, "Map Network drive" GUI menu is at right-click on Computer in Start menu. You can also map sub-folder to drive. If you want to mount entire share to drive, you just need to right click on the sahre and select "Map Network Drive...". |
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The Advanced Options tab can be used to change the ownership and permissions of the contents of the share. Keep in mind that these options are meant for advanced users and can cause access problems if used improperly.
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Since NTFS support is Read-only (Note: RAIDiator v4 firmware allows write access to NTFS file systems), you can use either Ext3 or FAT32. Ext3 allows for better retention of file ownership and permission and may be more appropriate in a mult-user backup environment.
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You can download an Ext3 driver for Windows at: http://www.fs-driver.org/.
Ext3 driver for OS X can be downloaded at: http://sourceforge.net/projects/ext2fsx/. |
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For Windows XP computers that are not part of a Domain (they are stand-alone, or part of a workgroup), the default is to have the Security tab hidden.
To reveal the Security tab follow three simple steps:
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From the command line, run
net use /delete \nas_name\share_name Also you can use "Disconnect Network Drive..." GUI. Use "Start" menu, and right click on "My Network Place" (WinXP) or "Network" (WinVista), and select "Disconnect Network Drive...". |
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There are occasions where Windows' behavior of trying to connect using WebDAV first before SMB/CIFS causes a long delay. The easiest way to fix this is to just disable the WebClient service in Windows. You can do this from Windows by going to Control Panel -> Administrative Tools -> Services. From there, open the WebClient service, stop it, and also select the option to disable it at startup.
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When accessing a file share on a remote computer or device, Windows Vista will refuse to send your password using older encryption methods.
Unfortunately, many NAS devices as well as older versions of linux do not understand the newer encryption methods. This keeps you from being able to access these devices. The solution is to force Windows Vista to use the older encryption methods. To do that, follow these steps: Users of Windows Vista Home Basic and Home Premium Click start Type: regedit Press enter In the left, expand these folders: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ In the left, click on the folder named: Lsa In the right, double-click "LmCompatibilityLevel" Type the number 1 and press enter Restart your computer. Users of Windows Vista Business, Enterprise, and Ultimate Click Start Click Control Panel Click System and Maintenance Click Administrative Tools Double-Click Local Security Policy In the left pane, click the triangle next to Local Policy In the left pane, click Security Options In the right pane near the bottom, double-click "Network security: LAN manager authentication level" Click the drop-down box, and click "Send LM & NTLM - use NTLMv2 session security if negotiated" Click OK. |
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To maintain access compatibility with other protocols, rsyncd will transfer files as the share user in Share security mode. This means that files transferred to the NAS over rsync will be owned by the share user. To maintain UIDs/GIDs, use User security mode, or NFS mount the share with root-enabled hosts properly set in the NFS configuration tab in Frontview and do a pseudo-local rsync.
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When using Office 2007 on Vista with WebDAV shares, documents will be opened read-only. This is due to Microsoft's design.
There is a work-around which will put Office 2007 applications into Windows XP SP2 compatibility mode. This can be accomplished by simply adding a few registry keys. The keys are application specific (examples for Excel, Word, and PowerPoint are listed below): [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers] "C:\Program Files\Microsoft Office\Office12\WINWORD.EXE"="WINXPSP2" "C:\Program Files\Microsoft Office\Office12\EXCEL.EXE"="WINXPSP2" "C:\Program Files\Microsoft Office\Office12\POWERPNT.EXE"="WINXPSP2" You can find more information on this issue here: Microsoft SharePoint Team Blog: Office 2007 on Windows Vista prompts for user credentials.... |
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Remote Access over WAN |
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Port-forwarding is a way of selectively allowing access from a WAN (Internet) to your LAN through your existing router firewall. Only the network protocol "ports" that you forward will be allowed access to a particular box on your LAN. For instance, if you want to enable only FTP access to your ReadyNAS, simply forward ports 20 and 21 on your router to the ReadyNAS IP. You can do the same for HTTP or HTTPS by forwarding ports 80 and 443.
Each router will have a slightly different method to allow this option. Here's a link that explains how you would do this with a lot of the routers on the market. This link courtesy of MrCyberdude. http://www.portforward.com/english/routers/port_forwarding/routerindex.htm |
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Yes, you'll first need to configure your router for port forwarding. Ports 21 and the passive port range, which can be configured in the Services tab, must be forwarded to the ReadyNAS IP address. Also set the "Masquerade as" setting to your external IP address or domain name.
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In the Services page, select Anonymous for FTP mode. Note that Anonymous FTP is the only mode available in Share mode.
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» I can log into the ReadyNAS, but when I try to transfer files, the transfer rate almost immediately goes to 0 and eventually times out. What's wrong?
Try changing the MTU on your router to 1492. This is often needed when the ReadyNAS is connected to the Internet through a Cable-based broadband service.
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» How can I access my ReadyNAS through FTP when my ReadyNAS is behind my home firewall and my client is behind my school/work/etc. firewall?
You will need to setup the ReadyNAS for passive (PASV) FTP. To do this, go to the Services page and setup the options under FTP. In this case, you will need to select a passive port range (in most cases, a small range of 10 to 20 ports will do) and forward it from your router to the NAS. You will also need to enter your public domain name or IP address in the Masquerade field.
For more information on passive FTP, go here: http://slacksite.com/other/ftp.html |
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Try forcing your FTP client to use active (PORT) or standard passive (PASV) mode. Extended passive (EPSV) is only needed to IPv6 networks, and is not supported by the ReadyNAS.
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Depending on the security mode and FTP mode, you may need to adjust the permissions on these files and folders to permit access through FTP. In Share mode or Anonymous FTP mode, the NAS will see an FTP user as a user named "ftp". Therefore, files and folders will need to be accessible by this user for them to be accessible via FTP. The easiest way to allow access to a file or folder is to go into Windows, right click on the file and select Properties, then select the Security tab, and add the required permissions to the "Everyone" setting.
In User-based FTP mode (available in User and Domain security modes), the NAS will see the ftp user as whichever user's credentials you used to login. Therefore, if you logged in as user "ewok", the NAS will see you as "ewok" and will allow you to access files and folders that are accessible by "ewok" when mounting the share in Windows. |
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Try putting your internal or external IP address (depending on whether you will be accessing the NAS from a server on your local network or through the Internet) in the Masquerade As field in the Services page.
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Backup |
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Timestamp backup uses the file timestamp to determine if incremental backup should include the source file or not. The source file will be copied only if the timestamp on the file is later than that on the destination.
Archive Bit backup is similar to how Windows perform its backups and is the preferred method for backing up Windows. It uses an archive bit for each file to determine if the file has been backed up already or not. Once the file has been backed up, the archive bit gets cleared, so the file will not be included in future backups. |
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While the Archive bit backup type is the preferred type for Windows backups, the need to modify the archive bit on the source leads to three requirements. If they cannot be met, the Timestamp method should be used instead.
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Verify that you are able to access the backup source share over the selected protocol and using the credentials you entered when configuring the backup job.
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» I cannot backup my data from the ReadyNAS share folder to the attached USB hard disk. What should I do?
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» How do I setup two ReadyNAS units to mirror each other with the built-in backup manager using the rsync protocol?
Enable rsync access for the shares to be mirrored on both ReadyNAS devices. Then, on each ReadyNAS, create a backup job using the remote share as the source, and the local share as the destination. Schedule these jobs so that they do not run at the same time.
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Select Home Share as the backup protocol, and then enter the name of the user in the field under the protocol dropdown list.
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» How do I resolve the FTP timeout issue during the backup? What is the current ftp time out setting on the ReadyNAS?
The backup manager will timeout on attempts to access an FTP server after 270 seconds. If the connection is still timing out, try accessing the remote server at a less busy time. Also, try connecting to the remote FTP with an FTP client to verify that it is available.
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Use the Windows (Archive Bit) backup protocol which will handle foreign characters without a problem.
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By default, backup path name can contains only English ascii characters. In order to allow other characters in this feild, you need to enable "Allow Unicode for user, group and share names" option in FrontView's System/Language tab. This option is available only when Language is set to Unicode. Onece this option is enabled, all Unicode characters can be used, such includes Germanic Umulaut, Cyrillic characters, Chinese characters, etc.
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Use the rsync protocol in the backup manager to transfer the files from one ReadyNAS to another. Rsync can also handle incremental backups efficiently. If several shares need to be backed up, create a separate backup job for each share.
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Put a dollar sign ($) at the end of the share name. For example, if the D: drive is being shared on the Windows machine, the source path would be: //$machine/D$
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Try searching the backup logs for lines starting with the word "cp:". The error message in these lines will give you some clues.
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Use the Download All Logs link or use the Send All Logs button and send the logs to your personal email address.
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rsync can use a lot of memory and the default 256MB memory may not be enough. Consider upgrading to 1GB.
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You must use the Windows (Archive Bit) protocol to back up from a Windows 2003 system. If you do not use the Windows (Timestamp) protocol, you will need to make sure that SMB signing is disabled on the Windows 2003 Server machine.
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Please see the following Microsoft articles on enabling file sharing for Windows: Sharing files with Windows XP, Sharing files with Windows Vista.
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Mac / OS X |
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Macs are well-supported via AFP, CIFS and NFS protocols. We have an active Mac user gathering on this Forum.
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Check if your Mac is blocking UDP traffic. Go to (10.4) System Preferences ? Sharing ? Firewall ? Advanced or (10.5) System Preferences ? Security ? Firewall ? Advanced. If you are, uncheck it and press OK and you should now be able to use RAIDar to find your NAS.
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Our Mac users typically prefer AFP over CIFS due to better support for extended character set and better resource fork handling. Some prefer CIFS due to better forced compatibility with Windows users. Performance-wise, AFP and CIFS provide excellect throughput, with AFP providing faster searches via the Finder.
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If you will be using AFP, from the Finder, select Go ? Network ? My Network ? AFP on Hostname. If you will be using CIFS/SMB, from the Finder, select Go ? Network ? Workgroup ? Hostname. Another option is Go ? Connect to Server ? Enter server address. This can be used to connect using SMB, AFP or NFS by entering the protocol then the IP of the NAS (e.g. smb://192.168.168.168, afp://192.168.168.168, nfs://192.168.168.168/sharename).
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Try setting TCP delay_ack to 0. Default is 3, which causes handshake problems with the ReadyNAS, causing severe performance penalty. You can set the delay_ack with the following command from the OS X terminal:
sudo sysctl -w net.inet.tcp.delayed_ack=0 If you want the setting to stick when you reboot, add the line to /etc/sysctl.conf. For reference, see: http://julipedia.blogspot.com/2006/02/samba-performance-under-mac-os-x.html http://mail-index.netbsd.org/tech-net/2003/01/28/0004.html |
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Please see the Making Time Machine work with the ReadyNAS article on our homepage.
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Please see the Apple Support KB Article HT1629.
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Hardware |
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For NV, NV+, 1100, and Rev B X6/600 Power LED off, 3rd disk LED on: Unrecoverable NAND read error(Multi-bit error can not be recovered by ECC)
For Rev A X6/600/1000S Power LED fast blink, 3rd disk LED on: Can not find boot device Compact Flash Power LED shall stay solid during normal operation or blinking/pulsing at regular rate during boot time, if it goes off about every 30 seconds, and activity LED blinks once when power LED goes off, system is stuck at disk retry. If all LEDs blink briefly(milliseconds) after power on and then no sign of power, the PSU may be bad or there might be short circuit on PCB and hard drives. |
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ReadyNAS supports up to 2TB disks as of this time (Q3'09). Depending on new capacities on the Market, this value can change. For up to date compatibility information, please view our HCL: Hard Drive HCL.
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Here are some links to disk drive diagnostic tools offered by different drive manufactures. Some of the links are for a specific line of drives but will give you the general idea of what test are available.
These tools are helpful in clearing out all info on a drive and fixing minor problems with drives. Some of the manufactures recommend that you run there test utility before they will issue an RMA. The tools are easy to use but can take up to a couple of hours to complete depending on the test you select. Most of these tools are windows based but I think I saw some that support Linux. They can also run off a boot disk or some will run on your desktop.
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Here's a useful link to seeing what state your hard disk might be in if it starts making abnormal noises, courtesy of Hitachi: Defective Drive Sounds
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Upgrading memory on the ReadyNAS can improve performance for memory intensive tasks such as rsync backups, indexing of media files (i.e. Slim Server), and accessing folders containing a large number of files. Large file streaming has shown to improve about 12% when going from standard 256MB to 1GB. If you do intend to upgrade the memory, make sure only memory from our Hardware Compatibility List is used.
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ReadyNAS devices support up to 1GB of memory. Please see the Hardware Compatibility List for currently supported DIMMs.
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As long as you utilize memory from Hardware Compatibility List, your warranty will not be voided.
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Below is DIMM requirement for the various ReadyNAS sytems. As you know,
the memory products always have potential compatibility problems, so
we cannot guarantee all DIMMs that meet the below specification works
on your ReadyNAS. Please perform a Memory Test before use. Also please check Hardware Compatibility List.
Special NOTE: *When using PC3200 (VDD=2.6V), device must support PC2700/PC2100 (VDD=2.5V) compatibility mode. *ReadyNAS does not support CL=3.0. Please make sure DIMM you selected works with CL=2 or CL=2.5 at specified frequency. *Although both 2-rank or 1-rank DIMMs are supported. Typically single rank DIMM works better. *Some of faster DIMMs does not work at 120MHz. (The ReadyNAS 1100/600/X6 run at 120MHz, therefore some of DIMM may not work on those system.) *ReadyNAS does not support 1G-bits chip, that means 8-chip 1GB DIMM will not be supported. *ReadyNAS does not support DDR2 chip. |
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Make sure memory module meet Specification. If you are not sure, it is recommended to use a memory module listed in the Hardware Compatibility List. If you need to resort to memory outside the list, make sure you run the memory test twice in succession before trusting the memory.
The ReadyNAS NV/NV+ utilizes one 200-pin DDR SO-DIMM module. Installation instruction is posted here. Also, see this user contributed YouTube video walk-through of the process. |
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Starting with RAIDiator 3.01, there is comprehensive memory test that you can run on the ReadyNAS. To invoke it, power-down the ReadyNAS and depress the front power button, until you see all disk LEDs blink together for the 5th time (ignore the quick flash at the beginning). Disks will blink for about a second at about the 5-, 10-, 15-, 20-, and 25-sec mark. Release at that point. The first disk LED will come on to signify the first of an 8-stage memory test. The LED sequence for the 8 stages will be in binary format going from left to right. When all disk LEDs are lit, the memory is good. If the first and second LED blink, followed by the 3rd and 4th LEDs, in alternating pattern, the memory is bad.
Please keep in mind that the success rate for flagging an actual bad memory is about 85%, so we do recommend that you run this test twice. |
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Yes. But please pay attention on power if your hub is bus powered.
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Currently multi-readers are not supported.
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Yes, you can attach multiple USB printers to the ReadyNAS.
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Ever since Windows XP SP2, some printer drivers really slowed down with Windows Printing. If you have have one of those printers/drivers, a nice workaround is to use IPP instead of Windows Printing. An easy way to setup IPP Printing is by downloading Bonjour for Windows from Apple's website, and just follow the wizard as it discovers and setups IPP.
You don't actually need Bonjour for Windows to use IPP, since Bonjour is nothing more than a discovery service. To use IPP Printing without Bonjour, try: Control Panel -> Printers -> Add Printer -> Network Printer. Then click on the button that says something about connecting to a printer on the internet. For URL, use "http://[nas]:631/printers/[printer_share_name]". As an added benefit, it should be *much* faster than Windows printing. |
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The PCI slot supports add-on wired or wireless NIC, and add-on USB ports. Please see the Hardware Compatibility List for compatible cards.
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You can attach printers, external hard disks, flash devices, UPS, USB hub, and wireless adapters. Please see the Hardware Compatibility List for the complete list of devices.
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Please check if your drive is listed in the Hardware Compatibility List. It may be using a chipset that may be currently incompatible with the ReadyNAS. If your drive is a 3.5" disk, please use an AC adaptor instead of getting power from USB bus.
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The ReadyNAS will not work as a target USB device.
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Simply refer to the Hardware Compatibility List for a compatible UPS and plug the USB monitoring cable to the ReadyNAS. FrontView will detect that your UPS is detected, and any UPS alerts will be automatically sent to the Alert contact list. Upon battery-low condition, the ReadyNAS will power down gracefully.
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First, make sure the ReadyNAS has been updated to the latest RAIDiator 3 or later release. Earlier RAIDiator releases do not support disk spindown. Next, disable services that you don't need -- UPnP is one such service that might prevent your disks from spinning down.
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The ReadyNAS itself does not sleep in disk-spindown mode, hence the power supply and main board can overheat if the fan is not running.
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» My hard disk(s) in ReadyNAS is reporting high SMART Raw Read Error Rate, Seek Error Rate, and Hardware ECC Recovered. What should I do?
Seagate uses these SMART fields for internal counts, so this is a known issue with Seagate disks. Look for abnormal counts in other fields, especially Reallocated Sector Ct and ATA Error Count.
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Please follow these directions to replace the power supply in the ReadyNas NV and NV+ Power Supply replacment instructions.
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No, a standard ATX power supply is wired differently. There is a possibility of damage occurring to the ReadyNAS and/or the power supply.
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No, unfortunately the signals do not map correctly for the UPS driver with the converter cabling.
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This is by design to not only prolong the life of the LCD, but also to minimize distraction when the NV+ is situated near a TV. If there's any new status or event, the LCD will turn on and display that, however after about 5 minutes, it'll shut itself off. You can manually turn on the LCD again by pressing the power button momentarily on the front.
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No, the second port is available so the 1100 can be accessed from 2 physically seperate networks.
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Until this item is updated, please see the instructions located here.
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There are two revisions of the ReadyNAS 600 model line.
Revision A has drives which load from the front of the unit, and connect to the system via SATA cables. It also uses a Compact Flash card to store the firmware. Revision B loads drives from the top (often called 600-TL). The drives directly connect to the system board. This model also has no Compact Flash card, and instead stores the firmware directly on the system board via NAND Flash. Example images: Revision A | Revision B |
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Add-ons |
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Please see the Using the BitTorrent Download Manager article on our homepage.
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The ReadyNAS BitTorrent client will appear as "BitTorrent SDK 2.0" to other clients.
The BitTorrent SDK for Devices is the official BitTorrent release for embedded devices representing the latest in BitTorrent protocol enhancements and compatible with all standard PC clients. |
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Please see the Sharing your photos with ReadyNAS Photos article on our homepage.
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Please visit this forum thread for ReadyNAS Photos troubleshooting tips.
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You can find a listing of available third-party add-ons on our community forums here: ReadyNAS Add-on Releases.
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Please see the ReadyNAS Remote Advanced Setup Guide for info.
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Miscellaneous |
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If you are unable to find your answer on this FAQ or the Forum, fill out the support request form here and include any details that might help our Support staff. The more precise your description of the problem and the more detail you include in your request, the faster our Support staff can get you going. If you have already described your question on the forum, take a little time to copy and paste the info in your request and include a link to the post. This makes it easier to track your problem and allows our staff to see what has already been tried through forum help.
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Acknowledgement of agreement to following term is required before an NETGEAR personnel will access and attempt to fix any NETGEAR system remotely.
I hereby authorize support personnel or authorized representatives of NETGEAR, Inc. and its subsidiaries and affiliates (collectively, NETGEAR) to gain remote access of my NETGEAR equipment to help diagnose and repair operational problems. I understand that such support action cannot be guaranteed of its success and may yield partial or total data loss. I also understand that NETGEAR will have access to any and all data, including personal or confidential information, that might reside on my NETGEAR equipment. NETGEAR will attempt to keep such information confidential. By allowing the remote access, I agree to hold NETGEAR and its representatives harmless of any wrongdoing or negligence of any kind. I agree to hold NETGEAR and its subsidiaries and affiliates, and their employees, consultants and representatives, harmless and release them from any liability, wrongdoing or negligence of any kind. In no event will the liability of NETGEAR arising out of its actions to attempt to remotely access, test and/or repair your equipment exceed one US Dollar. Any dispute with respect to the above provisions shall be subject to binding arbitration in Santa Clara, California USA and the prevailing party shall be awarded its expenses for such action, including attorney fees. After reading and agreeing to the terms, post the following "Yes, I have read and hereby agree to the terms of the NETGEAR Remote Access Policy" in email or via personal message on the ReadyNAS forum. |
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Sometimes your logs may be requested to help troubleshoot a problem on your ReadyNAS. To do this, do the following:
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22081/udp
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You can use the following link to get RSS feed of the ReadyNAS Forum: /forum/rss.php
If you only want a feed for a particular sub-forum, add ?f=# to the end of the URL (each forum has a unique ID, which can be seen in your browser address bar). Here are some examples:
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The current firmware has a 2GB file size transfer limitation.
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There have been reports that BitDefender anti-virus software's active scanning feature may interfere with certain programs' ability to save files to the ReadyNAS over SMB. An example of such a program is AutoCAD.
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Please see the GPL page for more information.
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Please see the Forum Specific FAQ.
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All times are UTC - 8 hours [ DST ] |
