I've got an support ticket (and dead ReadyNAS) open since Jan 4 and been in data recovery with L3 techs for ten days. Communication has been spotty- I have no what's taking so long, what the odds of recovery are, etc. At some point I have to pull the plug, wipe the drives, and move on. How long is it reasonable to wait for some kind of information?
Case #: 17557120