When to give up on a recovery effort? Case #: 17557120

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When to give up on a recovery effort? Case #: 17557120

Postby pbr_bak » Tue Jan 24, 2012 8:57 pm

I've got an support ticket (and dead ReadyNAS) open since Jan 4 and been in data recovery with L3 techs for ten days. Communication has been spotty- I have no what's taking so long, what the odds of recovery are, etc. At some point I have to pull the plug, wipe the drives, and move on. How long is it reasonable to wait for some kind of information?

Case #: 17557120
pbr_bak
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Re: When to give up on a recovery effort? Case #: 17557120

Postby chirpa » Wed Jan 25, 2012 11:42 pm

I've asked them to update you on the status.
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Re: When to give up on a recovery effort? Case #: 17557120

Postby amac27 » Thu Jan 26, 2012 8:24 pm

Hi pbr_bak,

Looking at the case it seems that it would be really hard to get the data off the NAS especially on this kind of cases.

I'll update the case and work with the case owner for this issue.
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