dengar wrote:I'm referring to moving data outside of the box. In order to do an effective backup you ought to be offsite or at least in another building across the street.
abuckton wrote:The first thing I've had to do was install a plug-in.
abuckton wrote:HI Drew,
I am actually on a call right to support right now.
It's 3:45PM Sunday and I've come into the office because the ticket that I opened on Tuesday has finally been responded to.
The first thing I've had to do was install a plug-in. I've done that.
Now I have the support operator, "Francis" asking me to put my NAS onto the Internet so that a Level 3 guy can SSH in to it.
Given that we run a Cisco firewall that is managed by an external support engineer I told him that that wasn't going to fly on a Sunday afternoon.
When I asked about a webex session (that many other IT support groups use), Francis told me that he would have to check and hung up.
My point is:
- Please get the support team professional tools - like webex/connectnow
- If you're targeting the business market, ensure that the products have the necessary management capabilities. The installation of a plugin is not something anyone else in my office would have been able to do.
- Please have the support team call back in a timely manner. I was promised a call-back at 3pm. The first call was 3:45 and they're "now checking" (it's 4pm)
- Please ensure that updates, like the one that was applied on Tuesday (from 4.2.5 to 4.2.7) dont break the iSCSI so badly that the 500GB "disk" I had can no longer been "seen" taking 4 of our Vmware guests with it. (When we signed up for this solution we were told "it will have Vmware certification shortly": Some months later we had the now hollow assurance of this URL: http://www.readynas.com/?p=3103 )
I have seen how NetApp runs their business. I like their results. But, we're only a small team here and I didn't think we could afford NetApp solutions.
After the support experience we've received from Netgear, I don't think think we can stay where we are either.
NetGear ReadyNAS PRO - 3x1TB drives.
- AFP, CIFS (and formerly iSCSI to VMware)
abuckton wrote:A big thanks to mgdm!
I was sitting here waiting for support to call back (they didn't) when I read through the link that mdgm sent through in their first post about the "iscsi toggle"... so I installed it. A reboot later and Presto - I can see the contents of the iSCSI drive!
So these are in the process of being copied off the NAS
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