I'm starting to lose faith and becoming disappointed with our choice for a NAS. We're having too many unexplained issues that can't seem to be resolved and it's very frustrating. The performance, physical design and capacity are great but the technical problems are starting to outweigh the advantages. The issues are:
1. The ReadyNAS' file system doesn't seem to play nicely with Windows Active Directory integration and Folder/File Permissions are a headache (see #6). It turned out to not be an easy task in setting everything up the way we wanted. I understand there are fundamental differences between the Linux and Windows filesystems, so either seemless integration is not possible or it isn't properly implemented in the ReadyNAS. I wonder if we would have the same issues with any other Linux-based NAS. This is, however, an acceptable problem that we can deal with.
2. The FrontView web server stopped working before and this has happened to others from what I'm reading. It doesn't affect the file server itself, but it requires a reboot to fix. Posted topics failed to provide a solution. It's happened twice so far (since March) but hasn't happened for a while with no firmware updates applied since.
3. A couple of weeks ago, a user claimed a number of specific subfolders were missing while others remained off of the same subfolder. They were not accidently moved. I didn't see how could have been deleted by the user as he said he didn't see a delete confirmation popup. I believe him because he's somewhat technical and knows his way around a file server. There's always a possibility he did delete them, but I don't believe so. Nothing was showing up in the logs. I have no explanation to provide the user or my boss except that it must have been user error but I have no proof.
4. After that incident, I wanted to run a Disk Scrubbing and Online File Consistency Check manually, but that's not available in FrontView. I tried changing the schedules for both to run that night, but both failed to start with no explanation in the logs. I moved them back to their original times (Sat and Sun) and they ran again but I had to wait until then for the results (no issues found).
5. This morning I found a backup job still running this morning. The first attempt to Cancel failed. A second attempt resulted in "Cancelling..." for over an hour now. This is a current issue reported in another post.
6. Random permission denied issues on subfolders (share\folder\folder) where a Windows group permission is set. This happens to only one user at a time but not to others in the same group. The user must log off, then back on to restore access. There is no consistency. The permissions haven't changed on that folder since it was originally set up.
About once every couple of weeks, a user complains they can't access the subfolder -- including myself, and I'm a Domain Admin. It doesn't matter which User (standard or admin), Computer or Operating System (XP or 7) is used. This hasn't happened to everyone in the group (about 5 out of 8 users). This is becoming a real problem that shouldn't be happening. I do not know of a solution much less cause, and I DO NOT want to have to Factory Reset and re-install everything again.
I'm a realist. I understand very well no solution is perfect. However, this list of issues exceeds my expectations -- especially from a device that costs as much as it did. I recommended this appliance based on company reputation and the unit's features. Now I'm starting to regret it. If we could return it, I would and probably apply the $3,300 to a Windows file server instead.
Needless to say, I'm not satisfied with our ReadyNAS Pro Business Edition and could not recommend it to other businesses. Does anyone else feel this way?
Internal Support Engineer
Netgear ReadyNAS Pro 6TB Business Edition (RNDP6610)
X-RAID2 Mode with Dual Drive Redundancy (3.5TB Net)
Domain Security Mode (Domain Type)
RAIDiator 4.2.15 (Updated 10/19/2010)
WARNING: HAVING SERIOUS PERFORMANCE ISSUES WITH THIS VERSION
INVOLVING LARGE FILE WRITES AND BACKUPS TO USB DRIVES 2-3X SLOWER