UPDATE: I opened a ticket online and it turns out that the issues are with the chassis and not the disks. They are replacing the unit as it is still under warranty. The only negative feedback I have on the entire process is that my original support tech went out and I was then assisted by two other techs in his absence. The third tech came to the conclusion that it was the HDDs (even though once supported) and to buy new ones off the HCL, which I did. The day I received the new drives I also received a post from the original tech who then stated, after he reviewed the entire case, it was an issue with the unit itself. So it seems that the new HDDs were not needed in the end. With that being said, it was a little frustrating to receive the different opinions but I am getting a replacement unit. Overall, pretty happy with the level of support offered.