Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

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Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Wed Oct 03, 2012 1:40 pm

Hi,

I have a ReadyNAS Duo V1 and it's been working fine for well over a year. I have a number of Windows Vista, 7 and 8 PC's on my network and they can connect to the shares on the ReadyNas without issue.

The network consists of a Netgear ProSafe GS724T switch acting as DCHP server connected to most PC's via cat5e. A BT Home Hub 3 providing wireless access to a laptop and Android devices. There is a reserved IP range configured on the DCHP and the ReadyNas is set (Via ReadyNas front view) to a static address in that reserved range, everything else uses DCHP.

I've recently rebuilt one of my Win 7 PC's (I'll call it 'belle' from here on), with Win 7 HP 64 due to an SSD upgrade, and since the upgrade it cannot see or connect to the ReadyNAS.

Belle can see and connect to shares on the other PC's through Windows Explorer.
Belle can access the internet
Belle is connected via cat5e
Belle can ping the ReadyNAS both by name and IP.
If I run RAIDAR Belle can detect the ReadyNAS, and load and log-in to the Front View interface by clicking 'setup', however If I try and 'browse' via RAIDAR I receive and error.
The ReadyNAS does not appear Belle's the Windows Explorer.
Typing in the name or IP of the ReadyNAS directly into the Windows Explorer address bar returns an error, with or without a share name.
Belle's primary user is configured with the same username and password as previously, which is also the same as another of the PC's which can connect perfectly well.
Belle is configued to be on a Home network but I have tried Work Network too
Network discovery and file sharing is enabled on Belle
The ReadyNAS does appear on the Network Map (Network and Sharing Centre -> See Full Map)
I've tried enabling and disabling IP6
I've also tried disabling the firewall

Any ideas?
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby StephenB » Wed Oct 03, 2012 7:14 pm

>>> Typing in the name or IP of the ReadyNAS directly into the Windows Explorer address bar returns an error, with or without a share name.
This would be \\name or \\xxx.xxx.xxx.xxx ??? What error are you seeing?

If you try "net use" to map a NAS share to a drive letter, what happens?
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby felbus » Fri Oct 05, 2012 2:31 am

Hi,

yes, what is the error you see when you type \\nas-xx-xx-xx (replace with your nas hostname)

also, from the command line, type: pushd \\nas-xx-xx-xx
what error do you see now?

then try from command line: net use \\nas-xx-xx-xx readynaspassword /user:readynasusername (thats an already setup readynas user)

if in windows explorer, you go to Network.. what do you see? you should see your pc, plus any other pc's on the network, including the readynas.. you should also an icon that will take you to readynas admin..
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Fri Oct 05, 2012 1:01 pm

Thanks guys, will have a play over the weekend when I'm back home and update this thread.

Cheers for now.
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Sat Oct 06, 2012 12:27 pm

StephenB wrote:>>> Typing in the name or IP of the ReadyNAS directly into the Windows Explorer address bar returns an error, with or without a share name.
This would be \\name or \\xxx.xxx.xxx.xxx ??? What error are you seeing?

If you try "net use" to map a NAS share to a drive letter, what happens?


yep

\\SCOOBY\media
or
\\192.168.0.222

net use z: \\SCOOBY\media
System error 58 has occurred.
The specified server cannot perform the requested operation.

same error with
net use z: \\192.168.0.222\media
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Sat Oct 06, 2012 12:45 pm

felbus wrote:Hi,

yes, what is the error you see when you type \\nas-xx-xx-xx (replace with your nas hostname)

also, from the command line, type: pushd \\nas-xx-xx-xx
what error do you see now?

then try from command line: net use \\nas-xx-xx-xx readynaspassword /user:readynasusername (thats an already setup readynas user)

if in windows explorer, you go to Network.. what do you see? you should see your pc, plus any other pc's on the network, including the readynas.. you should also an icon that will take you to readynas admin..


From explorer address bar:
\\SCOOBY\media

Windows cannot access \\SCOOBY\media
Check the spelling of the name. Otherwise...

from cmd window:
pushd \\SCOOBY\media
The specified server cannot perform the requested operation.

Same error as above with net use with the password and username.

From Windows Explorer Network view I can see:
Computer(3)
BELLE, AMY, HUGO

Network Infrastructure(1)
BT Home Hub 3.0

Other Devices(1)
BT Home Hub 3.0

Storage(1)
ReadyNAS Duo (SCOOBY)

Right clicking on the ReadyNAS icon allow me to connect to the Front View application via a web browser. On my other PC's (and this one before the rebuild) SCOOBY also appeared under the "computers" section.
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Sun Oct 14, 2012 3:23 pm

Anyone got any bright ideas?
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby StephenB » Sun Oct 14, 2012 4:56 pm

Perhaps try the net use command again with a different share (and using the NAS admin credentials)???

Also, have you tried turning your internet security/antivirus software off?

BTW, my ReadyNAS also only appear on "storage", so that in itself it not the problem.
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby felbus » Mon Oct 15, 2012 12:38 am

please paste the output of an ipconfig /all from your win 7 64bit pc

also, please open cmd and type

ipconfig /release

then ipconfig /renew

try again and tell us the outcome please..
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby StephenB » Mon Oct 15, 2012 3:45 am

felbus wrote:please paste the output of an ipconfig /all from your win 7 64bit pc

also, please open cmd and type

ipconfig /release

then ipconfig /renew

try again and tell us the outcome please..
Note he can ping the NAS and connect to it via Frontview. It appears to be only SMB/CIFS access that is failing. Is there something specific you are thinking might be wrong with the iP configuration?

Though the original post is clearly wrong when it identifies the GS724T as the DHCP server. That must be the home hub.
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby felbus » Mon Oct 15, 2012 3:54 am

yes exactly.. I just noticed this morning that he is saying he has restricted the ip range and given the a static ip to the nas.. i just wanted to see his ip configuration in case while tinkering something has gone amiss. maybe node type.. just trying to help, im mostly assuming it will all be correct like you say..
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby StephenB » Mon Oct 15, 2012 4:46 am

felbus wrote:yes exactly.. I just noticed this morning that he is saying he has restricted the ip range and given the a static ip to the nas.. i just wanted to see his ip configuration in case while tinkering something has gone amiss. maybe node type.. just trying to help, im mostly assuming it will all be correct like you say..
Probably sensible to start double-checking assumptions, since we aren't making any progress.
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Mon Oct 15, 2012 12:38 pm

StephenB wrote:
felbus wrote:please paste the output of an ipconfig /all from your win 7 64bit pc

also, please open cmd and type

ipconfig /release

then ipconfig /renew

try again and tell us the outcome please..
Note he can ping the NAS and connect to it via Frontview. It appears to be only SMB/CIFS access that is failing. Is there something specific you are thinking might be wrong with the iP configuration?

Though the original post is clearly wrong when it identifies the GS724T as the DHCP server. That must be the home hub.


Yes, sorry you are correct the home hub is the DHCP server, sorry to add to the confusion :(

I'll check out the other suggestions in a bit.
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Mon Oct 15, 2012 2:17 pm

felbus wrote:please paste the output of an ipconfig /all from your win 7 64bit pc

also, please open cmd and type

ipconfig /release

then ipconfig /renew

try again and tell us the outcome please..



IPConfig for Win7 64 PC which cannot connect to the NAS:

C:\Users\TVUser>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : BELLE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F4-6D-04-73-AF-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.74(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 15 October 2012 22:06:20
Lease Expires . . . . . . . . . . : 18 October 2012 22:06:19
Default Gateway . . . . . . . . . : 192.168.0.254
DHCP Server . . . . . . . . . . . : 192.168.0.254
DNS Servers . . . . . . . . . . . : 192.168.0.254
192.168.0.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4B4F2BE1-C1ED-4C1C-821A-1C35A02B8FD2}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:30e4:31d:3f57:ffb5(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::30e4:31d:3f57:ffb5%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\TVUser>


IPConfig for one of the Win8 Pro 64 PC's which can connect to the NAS:

C:\Users\kristin>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HUGO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
n
Physical Address. . . . . . . . . : C8-60-00-8A-4E-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::68d1:26c7:c97f:a967%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.78(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 October 2012 20:13:10
Lease Expires . . . . . . . . . . : 18 October 2012 22:03:04
Default Gateway . . . . . . . . . : 192.168.0.254
DHCP Server . . . . . . . . . . . : 192.168.0.254
DHCPv6 IAID . . . . . . . . . . . : 264790016
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-9A-2F-5C-C8-60-00-8A-4E-37

DNS Servers . . . . . . . . . . . : 192.168.0.254
192.168.0.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{86F9B2A9-36D7-47BB-9FF6-044D5C0E5353}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:344b:3b10:3f57:ffb1(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::344b:3b10:3f57:ffb1%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\kristin>
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Re: Rebuilt Win 7 PC cannot connect to ReadyNAS Duo

Postby mr_yogi » Mon Oct 15, 2012 2:20 pm

felbus wrote:please paste the output of an ipconfig /all from your win 7 64bit pc

also, please open cmd and type

ipconfig /release

then ipconfig /renew

try again and tell us the outcome please..


Hi again, the release/ renew didn't fix it.

Cheers
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