iphone app will log in but not show shares

[jomobco]

Anyone want to buy 2 pro6 units loaded with 2GB drives per bay? They're advertised to have private home shares but they really don't. Other users can peek at each others home shares. Any office document you make on OSX may become locked and inaccessible due to permission issues for no particular reason if it's in a home share (public shares don't seem to do this). But other than that they work great!

Apparently these are special editions Netgear produces every so often. Step up and become one of the lucky few!

[jomobco]

Some of the lively banter which you can partake instead of actually doing your job (whatever that may be)...

I write:
Are you done? I'm rebooting the NAS. It's been 2 days.

Sincerely,

JXXXXX




On Apr 29, 2012, at 3:18 AM, Davinder wrote:

Hello John,

Sorry about the delay in response, the NAS is not accessible via SSH, please make the unit accessible via enable remote access again. I will be back oncall tomorrow so I can check the NAS tomorrow.

Regards,

Davinder




From: JXXXXX]
Sent: Friday, April 27, 2012 8:29 PM
To: Davinder XXXXXXX
Subject: Re: Regarding case# 18379928

I was told during my first tech session with Paul to disable it because I was told I shouldn't have both CIFS and AFP running. Who is correct?

I haven't gotten the CNID error for 2 days since I stared getting the "I don't have access to…" error. The CNID error has stopped.

Current issues:

1) Permissions of MS Office documents are bad. This changed since you guys started playing around I am now not able to edit, open, copy, overwrite or move any MS office document located on the NAS home shares for ANY user. The owner of the documents does not have permission to do any of these. I get errors like "The operation can’t be completed because you don’t have permission to access some of the items." and "The operation can’t be completed because one or more required items can’t be found.
(Error code -43)". This ONLY happens in home share folders. Not in public folders.

2) Until I added and removed XXXXXXXXX as a user 4/27 an hour ago and restored from backup the files ANY iOS homes folder could be accessed from ANY USER. Currently when I go in YYYYYYYY iOS homes folder (which I haven't deleted and restored file from backup) I can see the following homes folders: YYYYYYY, XXXXXXX, network trash, temporary items. I have access via iOS to all her homes folders.



Sincerely,

Jxxxxxxx




On Apr 27, 2012, at 9:12 PM, Davinder XXXXXX wrote:


John,

The CIFS service is enabled by default on NAS when setting it up, so I didn’t think to have you check it for being disabled, but in the future I will attempt to be more detailed in my instructions incase user have disabled the service on initial setup. Are you still getting CNID error when accessing by AFP, if so please let me know.

In regards to user level permission (users can access other users home share), I will be free in 2-3 hours and will recheck permission again. I assume this is occurring at the desktop or on iphone. Since the iphone/ipad users will not be accessing by AFP or CIFS but instead will be connecting as FTP users, the mapping is different for each access type. If the desktop users cannot access other users files but ipad users are then likely FTP permission mapping to home share is incorrect I will check the FTP server configuration.

Regards,

Davinder




From: Jxxxxxxxxx
Sent: Friday, April 27, 2012 8:07 PM
To: Davinder xxxxxxx
Subject: Re: Regarding case# 18379928

Wow, I enable CIFS on the Readynas and the instructions you gave me worked. It now accesses. Don't you think it would have been helpful to give me that information or make sure it the NAS was set-up correctly so that I could follow the instructions you gave me?

Sincerely,

Jxxxxxx




On Apr 26, 2012, at 11:26 AM, Davinder xxxxx wrote:



First, you cannot RDP into your ReadyNAS IP since it is not a windows box. I do not thing you have correct address here to cifs/smb into your readynas home share.

Please try following third party guide on MAC OSX on how to connect to CIFS/SMB shares. In your case it will cifs://<readynas ip>/jxxxxxxxx

https://engineering.purdue.edu/ECN/Supp ... ctingToSMB


Regards,

Davinder




From: Jxxxxxxx
Sent: Thursday, April 26, 2012 10:21 AM
To: Davinder xxxx
Subject: Re: Regarding case# 18379928

when typing in cifs://192.168.5.100 or .200 into my safari address window I get the following with both of my readynas devices so I think I'm doing something wrong:

There was a problem connecting to the server “192.168.5.100”
The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

When trying to RDC to 192.168.5.100 I get the login window and when I enter credentials and hit return I get:

You were disconnected from the Windows-based computer because of network problems.
Verify that your network and Internet connections are working, and then try reconnecting to the Windows-based computer.




Sincerely,

Jxxxx




On Apr 26, 2012, at 11:07 AM, Davinder xxxxx wrote:




John,

Can you attempt to make a connection via cifs://<readynas ip> from your desktop and see if you can access the files as I don’t see any permission mistakes on the home shares. This will let me know if the issue is still AFP related or permission related.




Regards,

Davinder



From: Jxxxxxxxx
Sent: Thursday, April 26, 2012 10:05 AM
To: Davinder xxxxx
Subject: Re: Regarding case# 18379928

I cannot access files. I can see them but permissions are off. I try to copy something to my xxxxxxxx home folder and I get this:

Items can’t be copied to “xxxxxxx” because you don’t have permission to read them.

Sincerely,

Jxxxxx




On Apr 26, 2012, at 9:48 AM, Davinder xxxxx wrote:





John,

Please reboot the NAS. I have removed the AppleDB file so it will created again by your MAC system. Then mount the share via AFP again on the MAC. It may take a moment, but the apple system which is having db read error should be able to rebuild the file again and provide full read/write access via AFP. The issue is specific to AFP only. The permission were not the issue but it seems your MAC system are unable to rebuild the AFP database correctly.

Regards,

Davinder



From: Jxxxxxxxx
Sent: Wednesday, April 25, 2012 7:35 PM
To: Davinder xxxxx
Subject: Re: Regarding case# 18379928

Please see the email I just forwarded to you...

Sincerely,

Jxxxxx




On Apr 25, 2012, at 7:45 PM, Davinder xxxxx wrote:






John,

Were you able to reboot the box and see if the error message for access is still happening. If you are still getting the CNID db error, I will remove the existing db so fresh ones are created by your system.

Regards,

Davinder



From: Jxxxxxxx
Sent: Wednesday, April 25, 2012 9:44 AM
To: Davinderxxxxx
Subject: Re: Regarding case# 18379928

This is the message I still get when trying to access xxxxxxxx shares:

Something wrong with the volume's CNID DB, using temporary CNID DB instead.Check server messages for details. Switching to read-only mode.

This is the message I get when trying to access yyyyyyyyyy shares:

Something wrong with the volume's CNID DB, using temporary CNID DB instead.Check server messages for details. Switching to read-only mode.

I'm guessing this is why the files are read only and the permissions are set correctly.

Sincerely,

Jxxxxxx




On Apr 25, 2012, at 10:05 AM, Davinder xxxxxx wrote:







John,

I just checked on all the home shares and I see file permission are correct. Can you restart your system or disconnect from the NAS and reconnect and check if the permission.

Thanks,
Davinder



From: Jxxxxx
Sent: Wednesday, April 25, 2012 8:56 AM
To: Davinder xxxx
Subject: Re: Regarding case# 18379928

xxxxxxxxx's home shares are read only to xxxxxxx. xxxxxxx cannot write to his own home share folder.

yyyyyyy still gets this message when she tried to access her shares from a desktop:

something wrong with the volume's CNID DB, using temporary CNIDDB instead. Check server messages for details. Switching to read only mode.

I'm aware that shares can be changed. My point being the home shares were set-up correctly and worked correctly as read/write for that user only until you guys started moving stuff around in the RNAS. Now I cannot write to my own home shares and yyyyyyyyy cannot write to her shares as there's a corrupt DB (which I didn't have before all these moves). So the error message needs to be fixed for yyyyyyyy still and both home shares should be read/write access for the user assigned to.



Sincerely,

Jxxxxxxx




On Apr 25, 2012, at 9:40 AM, Davinder xxxxx wrote:








The permission can be changed easily, hardware does not cause the issue with permission but if you permission are read only, it could be that permission were not updated after I started the dbd recovery to fix the apple database files which are created for MAC system that access the NAS via AFP. I will override the permission if it is home share. Is there a specific share who’s permission are read only or the home share for your name that shows you read only permission.


Regards,

Davinder



From: Jxxxxxxx
Sent: Tuesday, April 24, 2012 8:00 PM
To: Davinder xxxxx
Subject: Re: Regarding case# 18379928

I just noticed that all the permissions for my folders are read only. What the F happened here? This is insane. How could this machine go so bad so quickly. This thing is new.

Sincerely,

Jxxxxx




On Apr 24, 2012, at 8:31 PM, Davinder xxxxxx wrote:









John,

It is done.. please check and let me know.

Regards,

Davinder



From: Jxxxxxxxxx
Sent: Tuesday, April 24, 2012 7:14 PM
To: Davinder xxxxx
Subject: Re: Regarding case# 18379928

just let me know when.

Sincerely,

Jxxxxxx




On Apr 24, 2012, at 8:08 PM, Davinder xxxx wrote:










Looks like the CNID database is corrupt. I have issued the dbd repair on the NAS. Should be done soon. Please don’t access the share for short period.


Regards,

Davinder



From: Jxxxxxx
Sent: Tuesday, April 24, 2012 6:59 PM
To: Davinder xxxxxx
Subject: Re: Regarding case# 18379928

IOS devices are now working. I accessed from my account and home user folder was there but then I got this pop-up:

"Something wrong with the volume's CNID DB, using temporary CNID DB instead.Check server messages for details. Switching to read-only mode."

Sincerely,

Jxxxxxx




On Apr 24, 2012, at 7:18 PM, Davinder xxxxx wrote:











John,

What shares are IOS users seeing. If you connect as users via CIFS on the computer, what shares are seen.

Regards,

Davinder



From: Jxxxxxxx
Sent: Tuesday, April 24, 2012 6:06 PM
To: Davinder xxxxx
Subject: Re: Regarding case# 18379928

Home shares are still not showing up for users of computers or IOS devices. Problem not resolved.

Sincerely,

Jxxxxxx




On Apr 24, 2012, at 6:13 PM, Davinder xxxxx wrote:












Hello John,

I have corrected the permission on the home shares so please try to access the home share and you should be able to access files. In regards to the homes directory, this is created due the fact that you have FTP sharing enabled in order to use ReadyNAS remote for iphone/ipad. Iphone and ipad do not access the unit as normal CIFS shares but through FTP access to the NAS and get mapped to various directory. The homes directory cannot be removed since it must remain in order to provide access via iphone/ipad for readynas remote.

Please let me know if the access to the shares is back so I can close the case. Also, you should reboot if issue is ready to be closed in order to stop the SSH tunnel.

Regards,

Davinder



From: Jxxxxxxx
Sent: Tuesday, April 24, 2012 12:49 PM
To: Davinder xxxxx
Subject: Re: Regarding case# 18379928

Successfully enabled temporary remote access. [64051]
[Tue Apr 24 13:48:15 MDT 2012]

Sincerely,

Jxxxxx




On Apr 24, 2012, at 12:47 PM, Davinder xxxx wrote:













Hello John,

Can you put Enable Remote SSH addon on the NAS and provide me with the ID. Please do not reboot the NAS afterwards until I email you as rebooting will disable the addon.

http://www.readynas.comxxxxxxxxxxxxx
Please go to link and download the x86 addon and install it.

Sincerely,

Davinder xxxxxxxxx
Sr. Technical Support Engineer

[jomobco]

Hasn't been touched in close to a week. Nothing has changed. Great service Netgear!

[jomobco]

Finally a call from the tech. Confirming access issues to home shares and promiscious problems with home shares. He fixed issue of users being able to see into other users home shares. He suggested I update to 4.2.20 firmware might help with all office documents currently in home shares not having owners permission to access. He said it was related to earlier issue of CNID which apparently is still an issue within AFP (which firmware might fix) Asked to email if it didn't work which I did - because it didn't work). I was told he will now re-whatever the AFP to take it back to it's original state and hopefully restore permissions to me and my users of our Office Documents via AFP.

The funny thing is I can access/edit/move/etc my office docs via FTP/S on an iPad just fine. I would Ass-u-me I can get to them via CIFS per the techs statements tonight. It's the AFP permissions to these docs (I'm all apple in house where it counts) that's killing my access. That's why the re-do of the AFP. What a f-ing mess. Please get done sooooooon!

[jomobco]

Yesterday after I posted that my AFP share permissions still weren't correct I received this from a tech:

"Hello John xxxxx,

Thank you for choosing Netgear ReadyNAS, my name is Derrick and I will be your support engineer.

We recommend not to use AFP for share access and to stick with CIFS only.
The appleDB issue was resolved in 4.2.20, but it didn't fix the issue in private home shares. Until it's fixed please only use CIFS.

Additional setup questions, troubleshooting, downloads, and video tutorials on beginner to advanced configurations for this product can also be found by visiting our product knowledgebase: http://www.readynas.com and http://www.readynas.com/faq. You may also find further help by visiting our community forums: http://www.readynas.com/forum"

Why are they selling equipment that doesn't perform as advertised. Someone please buy my 2 pro6's. Get me out of this mess.

[jomobco]

So I go to remote in today and once again - error. No can do. No AFP. No remote. The saga continues on this wonderful piece of equipment.

FYI the error reads:

Error Please check that your FTP service on your readynas is running and that you are running the latest version of the readynas remote add-on.

So I started and stopped FTP. Removed the readynas remote and reinstalled. Still get the same error.

[jomobco]

So I call in today to check and see if they're going to do anything. I start at customer service and then get transferred to tech support. The level 1 tech said in the notes the level 3 tech says he sent me an email yesterday and last week to install the SSHtoggle add-on. Not sure where it was sent but it was never received. I just emailed the tech saying it was ready. Perhaps another few weeks and I'll be able to use my device as advertised since I can't seem to find a buyer. I can understand why.

[jomobco]

I've been told it's fixed. I hope this is my last post. Close to 2 months and I'm crossing my fingers. I can't completely test it because apparently now the iPhone app is down Readynas wide.