Ultra 2 Plus won't boot - support case #18604734

[mike1615]

A quick update - After a few Q&A emails with Netgear tech support, I'm exchanging my Ultra 2 Plus for a new unit via an RMA since it was still under warranty. The replacement unit should arrive in a few days and I'll see how well the data on my HDDs survived the whole experience.

Thanks for all the advice and stay tuned, I'll let you know how it works out...

[krakonos]

That is strange. The same thing happened to my Ultra 2 Plus. Now I am waiting on a new unit via RMA too.

Have you upgraded firmware in your new unit to version 20? I just wonder if I should wait with upgrading till next available version.

[llemoine]

Same problem, after poweroff, Ultra 2 plus don't boot anymore (ticket 18703182) with firmware 4.2.20
no led activity, no ping, no frontview
when booting, the "Act LED" come blue and after some seconds return off forever ...
Hope support will find how to solve

[balaams_ass]

Same here. Received and built yesterday afternoon. Copied over about some initial data to verify I could DLNA to my Logitech Revue (<--awesome BTW), worked so I started the full data set copy then gone like a freight train. Same symptoms. Sucks. Not happy. Thinking about returning it and building a Ubuntu NAS.

[pcourtney1]

same here, it is definitely something related to upgrading to ver 4.2.20

Same problem, after poweroff, Ultra 2 plus don't boot anymore with firmware 4.2.20, no led activity, no ping,
no raidar ( rescan) no frontview , total rubbish, I must buy Qnap or Synology next time, why don't I learn not
to buy Netgear stuff.

[mike1615]

Final (I hope) update to this ReadyNAS problem for me - I received the replacement unit via NetGear's RMA process and followed mdgm's suggestion to ensure the firmware was up to date, then migrated the HDDs from the failed unit to the new chassis via the migration procedure at:
http://www.readynas.com/kb/faq/boot/how_do_i_migrate_disks_over_from_an_existing_readynas_to_another

It's working so far, but I notice that they just published firmware v4.2.21 so we'll see how that goes...

[pcourtney1]

good luck Mike, I'm still on 4.2.19, and until many people comment that 4.2.21 is stable, and works after a couple of reboots, I'm not interested in wasting any more time upgrading when Netgear are so slow to come forward, they don't even acknowledge that this is happening to some Ultra 2 Plus users.