Reset with new disk #19089818

[hhernandez1230]

I have a Duo v1. I have been trying to do a factory default reset and/or OS install. It has been about year since I used my Duo. I bought two new 2TB drives (fromt he supported list). I know I have done a reset because I can see that DHCP is handing out an ip address. (I used to have it set with an IP address). When I boot it up without the disk, RAIDar finds the Duo but i cannot do anything with it. I pop the disk back in...nothing. what should be the correct order here. I have tried both but cannot seem to get it right. It just sits there with the power button LED blinking. I have left it running for a while now. thoughts?

[mdgm]

Power off NAS, put disk in, do factory reset (wipes everything) and see if the NAS is detected by RAIDar. Factory reset instructions are in the hardware manual: http://www.readynas.com/docs

If it doesn't work with both disks installed try with just one disk installed and see if this is any different.

[hhernandez1230]

mdgm, I tried your suggestions with no luck.

[mdgm]

Does the NAS come up with your old disks in it (not the 2TB ones)? Power off before swapping the disks.

[hhernandez1230]

Does not seem like it does. Power button LED just blinks at me.

[mdgm]

When did you purchase the Duo? Perhaps you should open a tech support case at my.netgear.com and post your case number.

[hhernandez1230]

About a year or so ago. Trying a factory reset with the old disk.

[hhernandez1230]

expired warranty by two months. The reference number is 19089818

[hhernandez1230]

reset with the original disk did not work.

[mdgm]

Warranty is 3 years. So did you purchase 3 years and 2 months ago?

[hhernandez1230]

Purchased on: 15/Jun/2009 so yeah.

[mdgm]

Ouch.

Does the boot menu work (i.e. if you select tech support mode is the unit found in RAIDar? See boot menu instructions in http://www.readynas.com/docs)

[hhernandez1230]

Following the instructions, I released after the third flash which should put in the tech support mode. The power button LED is still flashing and I cannot see it with RAIDar.

[hhernandez1230]

you think I should try booting the device from usb device with latest firmware?

[mdgm]

You could try tech support mode with no disks installed then once in tech support mode put your disks in.

If that doesn't work before trying boot recovery do a memory test to try and rule out bad memory: http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu

Yes, USB Boot Recovery may be worth a try. Don't try TFTP boot recovery. After doing the USB Boot Recovery try doing a factory default again.