Expansion Wont Occur. Ticket 18936288

[Haplo69]

Have looked at loads of threads and tried everything i can see. This is the problem -

ReadyNas NVX - XRAID2
Before upgrade:-
Slot 1: 1.5TB
Slot 2: 1.5TB
Slot 3: 500Gb
Slot 4: 500Gb

plan was to put 2 x 3TB drives into slots 3 and 4 to replace the 500Gb drives.

Checked the compatibility lists for seagate 3TB drives. ok.

got them, put them in, one by one, after rebuilds.

Both 3TB drives are only expanding to the size of the 1.5 TB drives.

Wondered what could have gone wrong. checked the compatibility thing again, noticed the bit about the firmware required (i thought that was the NAS device!!! - its not clear to a noobie!!!) and the URL in the list isnt' complete. (URL to Seagate).
so
Went to Seagate, downloaded the checker, put each drive singly into the PC, and confirmed wrong firmware.

Updated the Firmware. placed back into NAS, and let it rebuild.

Did the same with the second 3TB drive.

ok.. so i have latest firware.

Have made sure, disk spin down is off, the Disable Journaling is UNCHECKED, snapshots are OFF.

Multiple boot ups, with the Quota box and the Volume scan ticked, have failed to expand the drive.

Current text, in the frontpage view, is 1670GB (72%) of 2296GB which, is exactly the same as when the 500gb drives were in.
ie: it hasn't even succesfully expanded the 3TB drives properly. as i would have expected the number to go up.

I am on the latest NAS firmware. 21

[xiaorrulez]

I have the same for one of my drives

[signalman]

I think I'm right in saying that it will only expand to the size of your smallest drive ie 1.5TB in your case

[Haplo69]

No. in Xraid2,, those two volumes should expand.

[PapaBear]

Definitely. I have two NVX with 2x3TB Hitachi and 2x1TB Seagates. Both showing 4.5TB net volumes. (Which is correct 1TB+1TB+3TB less overhead). On one it only took one reboot, on the other it took two.

What makes and models are the two 1.5TB drives?

I would open an online help ticket with technical support. In the meantime, I would make sure my complete backup is current and up to date.

[Haplo69]

the 3 TB drives are:-
Seagate Barracuda 7200.14 ST3000DM001 3 TB 6Gb/s 64 MB No 1 Use firmware CC4H or newer http://knowledge.seagate.com/articl

The CC4H is the firware i have updated them to.
I have had like, 10 recheck ? rebuilds so far.. what im trying now, is taking out a 1.5TB drive, and rebuild.. see if that changes things..
in the mean time, i will send the Log.zip to support, and send this to this post i guess.

[Haplo69]

hmm anyone know the email address to send the log to ?

[xiaorrulez]

https://my.netgear.com/mynetgear/mySupport.asp
You need to have your NAS registered first.

[Haplo69]

Does this mean they are not gonna be any use to me ?

Country of Purchase: UK
Puchased on: 03/Dec/2009
Registered on: 06/Dec/2009

Standard Product Warranty:
- Hardware Warranty: Available till 02/Dec/2014
- Free Installation Support Warranty: Expired on 03/Mar/2010
- Power Supply Warranty: Available till 02/Dec/2014
- Accessories Warranty: Available till 02/Dec/2014

[Haplo69]

ok looks as though it still has hardware support until 2014, so have submitted a ticket.