Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

[Starlionblue]

Well, it looks like the PSU on my ReadyNAS NV has stopped working. I can't turn the unit on at all. I purchased the unit in August of 2006, don't know if I'm still able to get a replacement PSU or not.

Funny thing is this past week is the FIRST time I let the unit run for longer than a day without turning it off. I have never done that before because I always used to turn the unit on as I needed it. Normally, I would only need to power on the unit 2 or 3 times a week to do a quick backup or get some files off of it.

Any advice?

It may well be that the constant turning on and off has shortened the life of the PSU. All other things being equal (which they normally aren't but anyway), electronics like this do better if you leave them on all the time. That way there are no big temperature variations. Temperature variations are evil.

Not saying this is the cause. Just saying that the components should be able to run for months and years without interruption. My ReadyNAS is always on, day and night, 24/7/365. The original hard drives had only 10 power cycles when I replaced them after two years. This includes all firmware upgrades and so forth.

[chirpa]

Starlion, I can see your case (#10016717). Your serial number is in range, so support should put through the RMA.

[Starlionblue]

Starlion, I can see your case (#10016717). Your serial number is in range, so support should put through the RMA.

Is this my hard drive issue? I solved that.

I installed the add-on a while ago. Anything else I need to do?

[chirpa]

Looks like I had the case number confused from another customer. What is your ReadyNAS serial number?

[Starlionblue]

Looks like I had the case number confused from another customer. What is your ReadyNAS serial number?

Hehe. Never mind that. What about my blood pressure?

Anyway my serial is 000da2012---.

[chirpa]

Okay, you are in range, give support a call and they can setup the RMA for you.

[Starlionblue]

Okay, you are in range, give support a call and they can setup the RMA for you.

chirpa, thanks for taking the time but I have a couple of questions.

Sorry if I am dense here, but I have installed the add-on and the unit works fine. Is there anything else I need to do?

Will this require me giving up my ReadyNAS for a while? What about my data? Will I just be able to plonk my drives into a new unit or what?

Is the fact that my NV+ and I are in Hong Kong a problem? Do you have a local number I can use?

[chirpa]

Did you move to Hong Kong from the USA awhile ago? Your registration lists you in Connecticut.

See the International Numbers link in my signature below for local regional numbers. Best to talk with support to see what options they have available regarding PSU or chassis replacements.

If the system is working fine, then you should be okay. This is only for systems that have failed.

[Starlionblue]

Did you move to Hong Kong from the USA awhile ago? Your registration lists you in Connecticut.

See the International Numbers link in my signature below for local regional numbers. Best to talk with support to see what options they have available regarding PSU or chassis replacements.

If the system is working fine, then you should be okay. This is only for systems that have failed.

Ah ok thanks. Yes I moved 2 years ago but I guess I should have updated the listing.

Thanks for your time.

[chirpa]

If you login here: https://my.netgear.com/myNETGEAR/support.asp there should be a profile option, to update your current address information.

[nomad]

My NV lost its PSU (No Lights or Fan). My SN is 000D-A201-03E9. Am I in range for a replacement? If so there a particular Ph# I need to call during Biz hours on Monday?

Thanks!

[dbott67]

My NV lost its PSU (No Lights or Fan). My SN is 000DA20103E9. Am I in range for a replacement? If so there a particular Ph# I need to call during Biz hours on Monday?

Thanks!

You are just before the known range (58552550377 vs. 58552553470 through 58552573952), so you may not be covered. Call the normal support # 888-NETGEAR and see if there's anything they can do. If not, you'll need to buy a new PSU:

http://www.google.com/products?q=RND4PS ... &scoring=p

[nomad]

You are just before the known range (58552550377 vs. 58552553470 through 58552573952), so you may not be covered. Call the normal support # 888-NETGEAR and see if there's anything they can do. If not, you'll need to buy a new PSU:

http://www.google.com/products?q=RND4PS ... &scoring=p

Thanks for the info dbott67. I appreciate the responsive community here.

I did some further searching and I'm going the ATX PSU route.
http://www.readynas.com/forum/viewtopic.php?f=11&t=13492

These PSU's fail too often and they sit in a case (NV) that has cooling issues. don't understand why Netgear sells these with NV baseplate attached and charges 3x-4x the going rate for these PSUs.

Thanks Again.

[dbott67]

No problem. You may want to call Netgear to see if they can do anything first. Your SN is very close to the known-range and they may be able to take care of the problem.

A minor case of dyslexia may come in handy when reporting your serial number. [just kidding]

[arubis]

I just found out about this issue by way of a burning smell for half an hour, followed by some fierce buzzing and popping noise. YIKES.

So my NV+ no longer turns on, and my serial number's within range (000D-A201-3A03). Do I just need to order a new PSU?

edit: from the thread above, it sounds like I can call in for an RMA — but I'm almost certainly out of warranty. Would this be covered anyway? Fire-related things are scary.