^ fine idea, I agree SSH access is a big security risk for a business which could allow 'anyone' to wonder onto our internal network. I'd much prefer they use SSH to something really duff like Telnet though! The first step should be to have really aggressive passwords set to minimise the risk of brute-force attacks.
I think the major floor in this remote support for a business is something that was mentioned earlier... the necessity to reconfigure business firewalls to forward packets to the ReadyNAS. Only a small group of SMB techies would have the ability or authorisation to do this as companies are either too small to have internal IT staff, or too big for one guys to admin both NAS and network services.
Of course, if netgear staff could advise customers of their outgoing IP address and a confirmed support time to build a more secure firewall policy, then this would be a good step.
My overall opinion of the NETGEAR support received after the 4.2.6 'issues' is pretty bad though. Not only was the firmware poorly tested before release, netgear completely failed to identify the root cause of the problem which left me and many other 'PRO Business' users hanging out to dry whilst netgear appeared to just fight fires.
All my NAS boxes are back running 4.2.5 and although OptimusPrime has helped a great deal, it seems you guys don't test your ReadyNAS products against a Windows 2000 Domain!? Even on 4.2.5 group permissions don't work on shares. So far I have invested over £3.5k on ReadyNAS devices and I have a handful of functions that have simply never worked. Why am I finding these problems and not your support team?
Anyway, I recently invested in our third ReadyNAS PRO (business) as I have faith that NETGEAR will come good in the end and with this fantastic community support behind the product, hopefully it'll be a formidable solution in the future.
Would I recommend one for us in a friends business? Not right now...