NV+ Boot Failure

[attrembl]

I just had to power down my NV+ because of a scheduled power outage.

This evening, when I attempted to turn it back on, it went directly to

1,3 green LED on, 2,4,act,power off and no LCD panel information. The ReadyNAS light language doc for the NV suggests that this means the device needs a restore from TFTP or USB.

I've attempted a USB restore, but when I hold the power button lights 1-4 don't flash, and it just falls to the same status light. It does not start a USB restore.

I could use a little help here...

[attrembl]

BTW, I have a case # 15948393

[attrembl]

case # added to subject

[_mj]

how many drives do you have? are any drives status lights blinking?

[c3po]

The LED 1 and 3 on with power LED off means that boot loader failed to locate valid boot image. There are two possible reasons: One is that boot image is indeed corrupted which can be recovered by USB/TFTP recovery(common). The other is that boot loader itself malfunction(uncommon). In your case, it looks like boot loader is not working properly(power button is not properly detected) which is likely due to memory interface. You may try to re-seat SODIMM module or try a known good DDR2 SODIMM.

I just had to power down my NV+ because of a scheduled power outage.

This evening, when I attempted to turn it back on, it went directly to

1,3 green LED on, 2,4,act,power off and no LCD panel information. The ReadyNAS light language doc for the NV suggests that this means the device needs a restore from TFTP or USB.

I've attempted a USB restore, but when I hold the power button lights 1-4 don't flash, and it just falls to the same status light. It does not start a USB restore.

I could use a little help here...

[dhakkan]

Mine's a somewhat similar issue...

Config: RAIDiator 4.1.7 on RND4000 with 4 x 2TB WD20EARS (3 have firmware version 80.00A80; one has 51.0AB51), 1GB RAM.
Was working fine with above configuration for about 6 months (when I upgraded RAIDiator & installed above disks) until yesterday.

Action Taken Yesterday To Trigger Issue: I noted that Load Cycle Counts for all four disks were close to 300k. Followed forum recommendations to reset idle time using WDIDLE3. Gracefully shutdown NAS via FrontView. Removed disks 1 through 4 in sequence and disabled idle time parking. Upon rebooting with only disk 1 back in NAS, I got the OP stated light pattern.

Attempts Made To Rectify: Powered down NAS. Put back disks 2-4 in original slots. Powered back up with same result. Pulled out all 4 disks to avoid any loss of data. (I don't have backup of my data unfortunately.) Used one old Seagate 500GB disk (which was used with the NAS before I switched to the 2TB disks) to try all TFTP and USB OS recovery approaches. Holding down the Power button to try the various boot menus did not work. Holding down the Reset button would at least flash the four disk LEDs at the stated times (5s and 30s), but the NAS would almost immediately go back to the OP-specified state even though I tried 2 different flash drives with the 4.1.7 image installed. I removed the RAM and retried booting. The NAS correctly displayed the appropriate LED pattern for missing memory. Re-seated the memory and re-booted several times to no avail.

Clarification: Since the initial normal boot attempts, I have not put the original 4 WD20EARS back in the NAS for fear of losing my data. All the above OS Recovery antics were done with my old Seagate drive.

I currently have a Case open with Netgear Tech Support: 16610326.

Thanks.

[PapaBear]

Not good. A current and complete backup is always a good idea, more so when you are having disk issues. I hope tech support can help you. They may be limited in the fact that you are not able to boot the unit.

Let us know how it turns out.

It would have been better to open your own thread and put the case number in the subject line. If you have problems with tech support consider opening a new discussion that way. Another member tagged onto an old discussion with a problem and it was ignored for days. He started his own discussion, put the case number in the subject line and had many responses in the next few hours.

[dhakkan]

Agreed, PapaBear; I must maintain a reliable back-up plan.

Reg. Case, Netgear has determined that my device has a h/w fault. Thankfully, it is still under warranty, and they promptly recommended an RMA. Hope to see the replacement in a couple of days. Will update this thread then.

Will keep in mind your suggestion about posting new thread if and when the need arises again.

Thanks!

[fash]

Hi, I'm having a similar issue. Our above device has been stack at 51% for the last two days and cannot ping to the device as well. The data in the device is very important and dont wont to loose it. this is a 2TB in capacity with 4 x 500GB HDD. All 4 LED are showing green. Appreciate your help urgently please

[mdgm]

fash welcome to the forum!

I would recommend you start a new thread including your tech support (http://www.readynas.com/support) case number in the thread title (i.e. subject of the first post of the thread).

[dhakkan]

Received my RMA'ed NV+. Enclosure is fine, but now disks are reporting failures. Am making this my last post on this topic. [Followed PapaBear's advice and opened a new topic. Link to new topic: viewtopic.php?f=65&t=56695]