Device: ReadyNAS NV+ (Model: RND4000)
First off, everything is backed up 100% so I'm not worried about losing data. I'd just like to get this ReadyNAS working again ASAP.
On Saturday a new tech was familiarizing himeself with the FrontView website for our ReadyNAS NV+. He said that he was just browsing around the site, not doing anything in particular, when suddenly he lost access (IE displayed page not found). The NAS remained in a state where it would respond to pings but shares and HTTPS access did not work. He came into work this morning and rebooted the ReadyNAS, saying that holding the power button for 5 seconds did nothing so he held it for 15 seconds and it powered off after "all the lights on the front flashed several times". He then pressed the power button again, quickly, without holding it in. It rebooted, showed up in RAIDar (which said "File System Check 100%"), sent two alert emails ("Improper shutdown detected" and "RAID sync started on Volume C"), ran through a "Quota Chk" until that completed at 100% and is now stuck saying "Booting..." on the LCD. All four hard drive lights are solid green, the Activity light is flashing quickly and the power button blue light is pulsating once per second.
The emails would lead me to believe that the ReadyNAS is syncing but previously when it would sync we would have access to shares and to FrontView. Right now we have neither of those. It is reponding to pings though.
I have submitted a case to Netgear (#16666541) and am awaiting a second reply. The first reply indicated that the person was elevating the case to higher tech support.
I've thought of TFTP and USB recovery, but don't wish to do either of those without being directed to do so either by Netgear tech support or by "someone who has been there". I've read many posts with very similar issues, but nothing *exactly* like this issue. Usually the people who have problems with their ReadyNAS being stuck in "Booting..." mode indicate different disk lights flashing, no power light activity, no Activity light activity, etc. I've not come across another post where the ReadyNAS still responded to pings in this state. It is entirely possible that, yes, it is actually syncing, I just don't fully buy into that because the LCD still says "Booting..." and we have no access to shares or FrontView.
Should I maybe try the firmware reinstall via the reset button on back? I think there is a way to reload the firmware without doing a full factory reset, right? As I said previously, losing data is not a concern, it's all backed up to multiple on-site and off-site locations.
Any thoughts you might have would be appreciated. As mentioned, I am also waiting for Netgear to respond, which I anticipate within the next 24 hours (though, hopefully sooner). I just thought someone here might have some ideas in the meantime, of things I can try without screwing anything up for tech support.