Pro 4 shipped with Non-Enterprise Disks.

[sjwmoon]

I ordered two Pro 4 (RNDP4410) 4TB models specifically because they had Enterprise Grade hard drives. I just got them in today and they have 4 Seagate Barracuda 7200.12's in them....which Seagate lists clearly as a desktop hard drive! Anyone have any input on this?

[claykin]

Both have 7200.12 disks? Do the disks have a Netgear decal on them? Does the Seagate decal say OEM?

I'm wondering if maybe your vendor swapped disks....

Start up one of the units and see how many hours are on the disks. You can find this in STATUS > HEALTH. Click SMART for each disk.

Also check the log tab and see if its been powered on since Netgear did burn in test.

[sjwmoon]

Only Seagate stickers...no OEM decal and no Netgear decal anywhere. Bought from Office Depot so I doubt they would have swapped them. Seagate model number ST31000524AS.

[claykin]

On the Readynas carton should be a decal saying which disks were installed. Sure its possible that Netgear made an error and installed the wrong disks, but its also possible these units were previously used and someone else swapped the disks. Keep in mind that Office Depot gets these through distribution.

Have you powered them on yet and checked the logs? If they are truly new the logs should show one set of events when the unit was burned in and then jump to today's date. If you see more than this, its evidence the unit was previously used.

The disk SMART logs may also yield some evidence. Check power on hours, etc...

Keep in mind that a clever person would know to factory default the unit which clears the logs.

You can always call Netgear support to discuss.

[sjwmoon]

I haven't powered them up yet...good idea with the logs though. I did contact Netgear support....waiting on a supervisor to make the decision on what to do. Thanks for the help and I will let you know what support comes up with.

[mdgm]

One would think that from your serial number NetGear should be able to confirm what disks should be installed in your unit.

[claykin]

One would think that from your serial number NetGear should be able to confirm what disks should be installed in your unit.

Matt

Based on Netgear marketing, the Pro4 in a 4 x 1TB config should have enterprise disks.

[beisser]

One would think that from your serial number NetGear should be able to confirm what disks should be installed in your unit.

i should be able look that up provided that he registered the units and sends me the serials or customer-id via pm. no way to get the info if they are not registered.

[beisser]

just got feedback. the fact that our system doesnt show any drive-information for your unit is because it was originally diskless.
that means your disks came from your supplier.

i would take it up with them!

[sjwmoon]

Update: Netgear support shipped me 8 new western digital enterprise grade drives and had me ship the seagates back. Problem solved. Thanks for the help.

[johan_rambo]

I can't understand that what you want to confirm here are you you trying sale these hard drive i do not know it,, what you want to do man but if you here please confirm it again it.. then we can suggest some thing..