T28 may still have the network dropout problem??

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T28 may still have the network dropout problem??

Postby tlyczko » Fri Jan 20, 2012 7:32 am

I have since installing T28 experienced the problems in these threads:

viewtopic.php?f=51&t=60222

viewtopic.php?f=51&t=58187

No firmware updates available for the drives involved, am turning off hard drive spindown for awhile to see if that helps any.

Have a case open with Netgear but don't expect much there...

MANUAL reboot is required...it's as though the ReadyNAS's networking is "clogged" and won't let anything in.

Thank you, Tom
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Re: T28 may still have the network dropout problem??

Postby Chewbacca » Fri Jan 20, 2012 12:14 pm

Did you have any issues with 4.2.19? What version did this issue start happening? Do you have any addons installed? Does it happen just idle? Any errors in the logs?
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Re: T28 may still have the network dropout problem??

Postby tlyczko » Fri Jan 20, 2012 12:42 pm

It happened many many times with 4.2.19 and 4.2.17.

I opened case with Netgear on it earlier this week, THEY suggested installing T28, which worked well a couple days, then crapped out again, unpredictable when it will crap out again.

addons: replicate (not used).

I have frequently had to MANUALLY restart the NAS because the networking does not work...aka walk to the NAS, hold down the blue button, press the blue button again.

I find it difficult to believe that a maker of *network* storage servers cannot create reliable network/driver software.
We'll keep the ReadyNASes we have, we're stuck with them, but I won't buy any more, that's for sure!! Too unreilable so far.

If you want logs you can have them. :) Where would you like them sent?? :)

Thank you, Tom
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Re: T28 may still have the network dropout problem??

Postby mdgm » Fri Jan 20, 2012 3:42 pm

To send the logs to Chewbacca see the "How to Send Logs" link in his sig. Would be a good idea to mention roughly when one of the dropouts on T28 occurred (many of the logs are timestamped so this might help identify the problem quickly).
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Re: T28 may still have the network dropout problem??

Postby btaroli » Sun Jan 22, 2012 6:26 pm

I'm the OP on the 60222 thread mentioned above. I just had this happen again to mine running T28. This first happened to me on T19 and was quickly reproduced after upgrading to T23. T28 ran for several days without issue, until now. You'll find my list of add-ons in 60222. I'll go ahead and submit logs from mine as well.
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Re: T28 may still have the network dropout problem??

Postby tlyczko » Sun Jan 22, 2012 9:18 pm

I *have* sent logs to Chewbacca. Netgear is having me test with active backup teaming first and then no teaming. Must wait till tomorrow to submit logs.
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Re: T28 may still have the network dropout problem??

Postby Chewbacca » Mon Jan 23, 2012 11:13 am

tlyczko: I saw the dropped packs also. I would try with no teaming to see if it happens.. I didn't see anything else odd in your logs yet. Does it hang just sitting idle?

btaroli: Im looking at your logs now.. Ill get back to you.
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Re: T28 may still have the network dropout problem??

Postby Chewbacca » Mon Jan 23, 2012 11:54 am

btaroli: Do you still have issues if you disable transmission? I see a lot of messages in your logs for transmission.
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Re: T28 may still have the network dropout problem??

Postby btaroli » Mon Jan 23, 2012 12:12 pm

Chewbacca wrote:btaroli: Do you still have issues if you disable transmission? I see a lot of messages in your logs for transmission.

Well, it hasn't failed again since my last restart. On T19 and T23 it failed within minutes of startup. This makes it hard to know how Transmission (or anything else) might be contributing to the issue. I will certainly take a look at the logs to see what might be coming from transmission, though. I wasn't seeing anything in the regular UI anywhere that was suggesting problems.
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Re: T28 may still have the network dropout problem??

Postby Chewbacca » Mon Jan 23, 2012 12:27 pm

btaroli: We have made a lot of changes and updated with 4.2.20 so it could be causing a problem. What version of Transmission are you using? I can install it here and see if there is any issues.
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Re: T28 may still have the network dropout problem??

Postby Chewbacca » Mon Jan 23, 2012 12:32 pm

tlyczko: Your first 3 disks have Seagate SN11 drive firmware and your Last 3 look to have SN12.
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Re: T28 may still have the network dropout problem??

Postby tlyczko » Mon Jan 23, 2012 1:16 pm

And I think I recall looking up Seagate firmware for these drives and not being able to find any.
I will double-check again...
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Re: T28 may still have the network dropout problem??

Postby btaroli » Mon Jan 23, 2012 1:29 pm

Chewbacca wrote:btaroli: We have made a lot of changes and updated with 4.2.20 so it could be causing a problem. What version of Transmission are you using? I can install it here and see if there is any issues.

Hrmm... sounds like the potential causes might be diverging here. Wasn't my intent to confuse. I'll take the follow-ups on my report back to thread viewtopic.php?f=51&t=60222
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Re: T28 may still have the network dropout problem??

Postby tlyczko » Mon Jan 23, 2012 2:27 pm

Three were included with the ReadyNAS, three were purchased separately, the drives are no longer made so far as I know and double-checking at Seagate's site for firmware shows no firmware available, they are all CONSTELLATION ES 7200.1 drives, so if anyone can suggest how to get firmware updates for them and how to apply them, that would be nice, but these are 1TB drives and they are not the famous Seagate 1.5TB drives that so notoriously crapped out on people, I think they are even on the ReadyNAS HCL, though they should be removed because they're no longer made and there's better disks now. Tom Health report always says the disks are fine etc.
Thank you, Tom
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Re: T28 may still have the network dropout problem??

Postby Chewbacca » Mon Jan 23, 2012 4:02 pm

tlyczko: Since you stated that there this has been a issue since 4.2.17. Did you have issues with 4.2.15 and 4.2.16? Has it been more stable with it unteamed? I haven't seen anything in your logs to it hanging and not responding.
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