Help ! Folder disappeared (case #18173058)

[hexo]

Hi !

One of my backup folder suddently disappeared, and was no more visible under windows explorer although it was visible under the online web browser. Even worse, I renamed this folder and now the folder disappeared from the onlinw web browser as well.
all other folders under the same share are perfectly visible both on windows explorer and web interface. I did not change permission on the missing folder.
The share is BACKUP and the missing folder is 1_DATA (renamed to 1_DATAS). It disappeared after I copied files into a sub-folder of 1_DATA using the software Synchronize It (the target folder was recognized as a windows folder since I mapped the share as a network drive).

I am using ReadyNas duo with firmware RAIDiator 4.1.7 and I have tested Windows explorer access with two distinct PC running under Windows 7 (32 bits and 64 bits).

Can you please help me ?

Many thanks in advance

Nicolas

(open case #18173058)

UPDATE :
I have tested the following without success:
- Reboot the NAS several times
- Open the share with both admin and NAS user credentials (User = the one used to access the NAS share) under windows and online web interface
- Re-map the share as a Windows network drive
- Empty cache on my browser
- rename another folder inside the same share: this works well
- upgrade to RAIDiator 4.1.8

[arjoseph]

I recommend that you contact support. Once you get a case #, please edit the subject of your post and add the case # at the end. Thanks.

[hexo]

Hi I registered a request

[bgriebel]

I'm still setting up my device and am having the same issue. Most transfers to the device have been via Robocopy and are all successful, but browsing the shares through the Windows explorer interface later I've found that a couple folders have disappeared (like the Video folder under Media). If I browse through the dashboard I can see that the folders and files within are present. Additionally, if I browse the network and manually enter the path through the "missing" folders I'm able to access them. I've confirmed that the folders are not set as hidden or system files in Windows. I've also checked the box(es) to show hidden files and folders in both Windows and the Dashboard just in case. The device has been cycled a couple times, but that didn't work. Finally, I've not even implemented share security yet (or created user accounts) so the device is literally wide open to all users. The behavior does not make sense.

I'm very interested to know what your case reveals and whether there's a bug, conflict or fix found.

Device: ReadyNAS duo v2
Software: RAIDiator 5.3.3
RAID Type: X-RAID2
Host OS(s): Windows 7 64-bit