FWIW, the first result that comes up, when entering 'readynas remote' into google is: http://www.readynas.com/?cat=52
It might be time to give that page a little tweak (at least, as far as the software it links to). And thanks for the link to the updated version of Remote for 64-bit. It doesn't work, or course:) The icon just flashes between color and monochrome, at the top of my menu bar. I've verified my credentials and tried logging in from two different networks. And my Lion install is about three days fresh (from a Lion disk image; not an upgrade). But at least it installs without throwing any errors and I don't have to boot into 32-bit kernel for this one, last program
. Now if it would just work (and in a perfect world not ask me for my admin pass, every time I restart) that would be great.
I'm not talking about the hardware (granted, outside of the power button, the entire line looks a little disjointed / designed by three different firms). I do love beautiful hardware. But in the category of NAS's, to me, it's more of a whatever's clever thing (i.e. whatever gets the job done). Now wait until NAS's actually DO become popular, when people start wanting their own little, personal clouds, and style will very much be a factor. I hope you guys are ready for that and have some major industrial designers signed on (An aside: The Fujitsu ScanSnap S1500M is a gorgeous and very 'Japanese' piece of hardware. Outside of the Macs, which set the bar, that little scanner is one of the few things on my desk that I truly enjoy looking at)...Adding to AMRivlin's point, hardware gets people excited. And hardware designs are sometimes copied, ridiculously, to the extreme. But it's not like anyone's going to mistake a Macbook Pro for whatever Lenovo decided to cook up over the weekend. Just figure out what makes a ReadyNAS a ReadyNAS and stick with that, evolve that and grow that... But that's all art. And I'm far from being an artist. So you can pretty much ignore this paragraph.
It's the software that makes things magic... And based on everything I'm hearing, it just goes back to my original point; Netgear needs to double or triple the dev budget. I understand that things are difficult and take time. What I'm saying is that they're usually LESS difficult and take LESS time with more hands on deck. And as far as features being exposed and having them copied by competitors, I wouldn't worry about that. If anything, I'd start the Xerox machine right now for what the other guys are doing. I can provide screenshots, if you want:)
As far as letting us, your loyal customers, know what's going on; if Intel can do it, Netgear can as well. Intel lays out their entire roadmap, including features, for everyone to see. They don't necessarily spell out HOW they're going to do it. But no one expects that either. It would just be nice to get some bullet points for what's coming up. Screenshots would be AWESOME. And yes, ETA's would be great as well. As far as people getting upset that a feature, here or there, didn't make it, trust me, the ReadyNAS experience, as it is right now, weeds out all but the dedicated enthusiast or IT person. We'll understand. And we won't rage on you. Promise... On the other hand, if you have some killer feature that's going to rock the industry, by all means, top secret. Did you read the story behind ATI's Eyefinity and how they kept it from leaking? Great story.
//My wish list includes Dropbox-like folder syncing, between my ReadyNAS and Macs/PCs, that requires zero input on my part. I don't want to manually log in or connect to anything, except on initial install. I don't want to boot into 32-bit kernel or enter my admin pass ever again. If Dropbox can make this happen, and they do, everyday, without fuss, I know Netgear can as well.
//Also, if you can master the software, I hope you have something like Pogoplug coming (or at least shove that software into a router). You guys could own that market. (Edit: I see that router is already coming. Good luck with that!)
//Which reminds me. I'm sure there's a logical reason to support two different ReadyNAS hardware platforms (like customer happiness). But if you're having to develop for two platforms and it's seriously eating into your feature sets, debug time, etc., I'd think about PowerPC'ing one of them. Just saying.
You guys are doing a great job. Keep it up. Take my advice with a grain of salt. I work in the movie industry and we're the biggest flakes on the planet. I just know that Netgear, unlike companies such as Apple, actually interacts with its customers. And so I'm taking advantage of that with these posts. I'm giving you the flake input and hoping it'll effect some perceived needed changes.