I am a bit confused about how Netgear offer support for the readynas.
My original Duo died. Some kind of PSU failure. Just wouldn't turn on, therefore I was certain it had to go back for RMA replacement. Not a problem.
So I called Netgear support simply to request a replacement, given that the thing has 3 years warranty,and I was only a year and a bit in.
Once I got through to someone, I was told that my telephone support had ended but they would offer me this one ticket as a gesture of 'good faith'. I then had to go through the typical technical support script before they would agree that yes, the device was dead, and they would ship me a new one. It was then reiterated that if I wanted another telephone support incident, I would have to pay. All I wanted to do was request a replacement under warranty and not have someone 'investigate' the issue...
Now my question is, if I need to log another RMA ticket and get another replacement, how am I supposed to make use of this warranty if they want me to pay to call them again? This makes no sense. How can you offer a 3 year warranty only to then expect people to pay to be able to log the ticket to get a replacement shipped out? If you won't honour the warranty without having the incident fully logged and investigated as a chargeable service then that doesn't really mean it's a free warranty does it?
Maybe I am missing something quite basic here. Surely Netgear support cannot be that daft.