Can't access nas and tried to reinstall OS 18905273 SOLVED

[aspvirus]

I have a Readynas NV+ V1

I was unable to access readynas from any computer... it didn't showed up in raidar.

This is what I try to do... instructed de user to reboot and reset... and he apparently hold on the clip for too many seconds (on the reset) and let it go in factory reset...

Then it showed up in raidar but it said that the readynas should be configured... I panic and instructed him to just unplugged it to stop further damage within a minute.

What should I do now to assess the damage without causing it to become worse... how can I recover whatever is left in the hard drives.

This is a business unit and have some really important data in it. Are you aware of a service where I can have it done?

Please help me.

Thanks a lot,
Alfonso

[mdgm]

So long as the NAS was powered down before the 10 minute countdown finished the factory reset would be aborted.

When did you purchase the ReadyNAS? Was it purchased new on/after August 21, 2007?

I would suggest you open an online tech support (http://www.readynas.com/support) case and edit the thread title (i.e. subject of first post in the thread) to include your case number.

[aspvirus]

Thank you for your answer... I can't find de receipt of when I bought it... we have 4 of them and I can't remember which is this.

I followed your advise to try to post it in www.readynas.com/support however the website don't allow me to post anything nor to purchase any type of support so I guess I need the advise and help of the experienced members of the group.

Please help me and advise me on how to proceed.

Thanks a lot for your help.

[mdgm]

You didn't see this link?: https://my.netgear.com/myNETGEAR/support.asp

If you registered the NAS you should be able to see it's warranty status and regardless of whether it is still in warranty or not open a support case. Keep us informed here on how your support case proceeds.

[aspvirus]

Thank you... I did see the link... I tried again... although I could not register this unit because it says that the SN was previously registered by a representative... I did open a new technical case with other of the readynas boxes that I have register... I have 4 of them. Hopefully they will understand the case... I'll keep you posted and in the mean time if there is anyone else with any other suggestion I will appreciate it.

Thanks again for your help.

[aspvirus]

Did not get too much guidance from net gear technical support. Can you guys help me?

Still I have no Idea of the best way to try to recover the data on the readynas.

I will appreciate any comment.

Best regards,
Alfonso


From Expert ID: 56024
Case Number: 18905273

Dear Mr. Sanchez,

Thank you for choosing NETGEAR. My name is Jen from 2nd Level Technical Support.

I have read your case and understand that you are experiencing some problems with recovering data that was stored to the drives inserted to your ReadyNAS NV+. I apologize for the inconvenience you have experienced. Since we are doing this online, it may require a few e-mail exchanges before we can resolve the issue. Rest assured that I will do my best effort to help resolve your case in the least amount of time.

I checked serial number 000DA20169ED and it is not yet registered, this ticket you have opened is under registered ReadyNAS NV+ too. You may need to verify the serial number of the unit you are having problem with on its Frontview.

Please note that when you reset any ReadyNAS device it will also format all disks that are inserted to it, which means it will delete all files.

Data recovery is beyond scope of Netgear technical support since you will be dealing with the settings of the hard drive and not the NAs.

NETGEAR provides Data Recovery Services on a best effort basis using tools, technical knowledge and resources available within NETGEAR. NETGEAR does not guarantee that the data recovery can be accomplished successfully in every instance. The fee for initial diagnostics is NOT refundable.

Please see links for info:

http://www.readynas.com/kb/faq/pre-sale ... _if_needed

http://gearhead.netgear.com/Data_recovery.html

For ReadyNAs tips, please visit the link below:

www.readynas.com/faq

To Reply or Answer or Close this Case

A system generated e-mail will be sent to your e-mail address to inform you that I have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, If you want to reply to the message above and have additional query, please click “NO” when the system ask you “Was your problem resolved with the information provided by the NETGEAR representative above?”

When you select “YES”, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Jennifer Caballes
Level 2 Technical Support
NETGEAR, Inc.
http://support.netgear.com

NETGEAR Support Contact Information:

Call Toll Free 1-855-PROSAFE or with email support cases, update your case through the portal by visiting our web site at http://my.netgear.com/myNETGEAR/support.asp

For the latest updates to our manuals, drivers, and software, visit our web site at http://support.netgear.com/app/home

NOTE: International customers please use the below listed link to find the help desk number for your location:

http://gearhead.netgear.com

[mdgm]

Please inform the tech (if you haven't already) that you believe aborted the factory default within the 10 minute countdown so it would not have wiped the disks and your data should still be there.