Did not get too much guidance from net gear technical support. Can you guys help me?
Still I have no Idea of the best way to try to recover the data on the readynas.
I will appreciate any comment.
From Expert ID: 56024
Case Number: 18905273
Dear Mr. Sanchez,
Thank you for choosing NETGEAR. My name is Jen from 2nd Level Technical Support.
I have read your case and understand that you are experiencing some problems with recovering data that was stored to the drives inserted to your ReadyNAS NV+. I apologize for the inconvenience you have experienced. Since we are doing this online, it may require a few e-mail exchanges before we can resolve the issue. Rest assured that I will do my best effort to help resolve your case in the least amount of time.
I checked serial number 000DA20169ED and it is not yet registered, this ticket you have opened is under registered ReadyNAS NV+ too. You may need to verify the serial number of the unit you are having problem with on its Frontview.
Please note that when you reset any ReadyNAS device it will also format all disks that are inserted to it, which means it will delete all files.
Data recovery is beyond scope of Netgear technical support since you will be dealing with the settings of the hard drive and not the NAs.
NETGEAR provides Data Recovery Services on a best effort basis using tools, technical knowledge and resources available within NETGEAR. NETGEAR does not guarantee that the data recovery can be accomplished successfully in every instance. The fee for initial diagnostics is NOT refundable.
Please see links for info:http://www.readynas.com/kb/faq/pre-sale ... _if_needed http://gearhead.netgear.com/Data_recovery.html
For ReadyNAs tips, please visit the link below:www.readynas.com/faq
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Level 2 Technical Support
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