This is Sheena from NETGEAR 2nd Level Technical Support.
Since the Support Warranty for the NETGEAR ReadyNAS RND4000 has been expired, you have an option of purchasing a contract to get phone support. For only $299 contract, you can get the following:
1. Extended Hardware Warranty up to September 24, 2015 on both Chassis, HDDs (if bundle with the NAS), and Power Supply instead of having the Hardware Warranty up to January 12, 2014 only
2. Extended 3 Years Support Warranty (24 x 7 Phone Support)
3. Next Business Day Replacement on both Chassis, HDDs (if bundle with the NAS), and Power Supply
If ever you will consider this contract, please send me an e-mail so that I can call you back to process this and assist you with the issue.
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