SSH again

Please post all that you want from a ReadyNAS here. Nothing guaranteed, but we'll certainly do our best if you make a good case for it.

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Postby joshuadf » Sun Apr 01, 2007 3:50 pm

drechsau wrote:
    Why do you need remote shell access?
    What do you hope to accomplish with remote shell access?
    How does having remote shell access improve your workflow?
    How does having remote shell access minimize your downtime?
    How does having remote shell access save you time?


Easy, we backup a lot of data. That works fine, although it takes most of a day to finish. When the ReadyNAS fills up, however, I need to remove the oldest data. That turns out to take about 6 hours. Now, if I could run the copy and delete on the local hard drive instead of NFS, it would be a lot faster and take less than 24 hours.
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Postby briantd » Wed Apr 04, 2007 6:48 pm

drechsau wrote:
    Why do you need remote shell access?
    What do you hope to accomplish with remote shell access?
    How does having remote shell access improve your workflow?
    How does having remote shell access minimize your downtime?
    How does having remote shell access save you time?


My hope for ssh/shell access is that it could help with:
1) Targeted permission repairs
2) Secure file transfers
3) Diagnosis of non-responsiveness

I'm bummed that I've been reading about the potential addition of this feature for years now. If it's not going to happen, please tell me so I can move on...

-B
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Postby vrillusions » Mon Apr 09, 2007 5:47 pm

drechsau wrote:Why do you need remote shell access?
What do you hope to accomplish with remote shell access?
How does having remote shell access improve your workflow?
How does having remote shell access minimize your downtime?
How does having remote shell access save you time?


In one sentence, rsync over ssh. Rsync, while great at what it does, is not secure. Login information and files are sent "in the clear" over the network. In a local network this is usually fine, especially with most networks consisting of switches instead of hubs which isolate the data instead of broadcasting it to everyone on the network. But for remote backups over the internet, sending any personal information over an unencrypted channel is not a good idea. I use this all the time with my current white box backup storage machine. But the space is limited, computer is really weak, etc.

I am not a current owner of a readynas as the lack of official ssh support is a big blocker for me, even though it wouldn't be too hard for me to hack it and gain ssh access. If I understand the current system, you could do an ssh tunnel from another machine. For example my firewall is a custom white box linux install. I could run something like the following on the remote computer:

Code: Select all
ssh -L 8873:192.168.0.10:873 username@myfirewall.example.com


and then do an rsync to localhost at port 8873 and it would have a secure tunnel from the remote location to local network and then would be unencrypted to ReadyNAS. While that works, it makes things far more complicated than in should. It also means the remote machine has to initiate the connection, which isn't ideal. It would be greater if the ReadyNAS itself initiates the ssh connection.

Another reason, I wouldn't want to open the web admin to the internet, even if ssl, again for security. If I need to gain quick access, it would be great to open up a quick ssh connection.

I also would want to run hamachi on this to create a secure vpn tunnel, this would allow me to remotely access samba shares securely since that is another insecure protocol. If there's ssh access it would at least be possible to try and get it running.

Obviously this is all stuff that a person experienced with linux would do, to a basic user this may all sound like gibberish. It would obviously void any support unless a user completely reflashed the os to the default. I kinda feel that is the reason why ssh support is still "under development." Those that know enough about linux and understand the responsibilities of having an ssh shell can figure out in an afternoon how to get access.
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shell is a critical feature

Postby jlpm » Wed Apr 11, 2007 9:42 pm

seconding the emphasis on setting up a secure rsync tunnel. my readynas primarily serves as a multi-directional rsync mirror of various sources over the internet, and at the moment it is not a good thing that said connections are insecure.

if you were to provide an ssh/rsync tunnel through the frontview, that would certainly add tremendous value, but to be honest i do not expect this level of granularity from a GUI frontend. all i really expect is that we are provided with the tools (read: secure shell access) to do it ourselves.

even if the initial release of shell access placed the user in something as irritating as a jailshell on a virtual volume, providing users the ability to setup and configure arbitrary ssh tunnels would be a big first step. we don't need full, unrestricted shell in order to get some big wins out of the shell. if a more compromising view helps get this functionality out the door more quickly, i think we would all prefer this to silence.

quite a disappointment that ssh has been in a perpetual "next quarter, maybe" state for well over a year now. i think this is a great product, but issues like this are preventing me from buying more.
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Postby T2k » Sat Apr 14, 2007 4:53 pm

I want SSH to be able to use my box remotely (sftp, remote backup etc), pure and ****' simple and I don't understand why does it take frikkin forever to allow us???

I'm seriusly considering simply hacking this box with the well-known Debian hack to gain my SSH access if we don't get this long-standing issue resolved very soon. :x
Last edited by T2k on Sat Apr 14, 2007 5:04 pm, edited 4 times in total.
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Postby T2k » Sat Apr 14, 2007 5:02 pm

drechsau wrote:
joshuadf wrote:
karmapolis wrote:After all this time (years!) I guess we'll have to accept that this supposedly upcoming SSH feature is just vaporware.


I have to agree. I made what was apparently a mistake in purchasing a ReadyNAS within the last year, thinking that SSH access might even be available by the time I received it. I've built my own RAID machines in the past, but I was excited about low power usage and a small footprint with hot-plug SATA.


I don't want to rain on anyones parade, but WTF?

This is a NAS solution, why would you need to have remote shell access to it? What can you do to fix a problem? If you *and I mean the general you* think you know so much more about this, you should go into business yourself competing with the folx at ReadyNAS.

Why did I buy one? I didn't want to fix things, I did not want to build things.

I manage over 120 UNIX (and UNIX-like) systems in my business. I don't need no stinkin' shell access to any ReadyNAS devices.

(then again, I don't use the ReadyNAS devices for $ork, I have NetApp boxes and other servers. With almost 70TB of disk within my network, the ReadyNAS just does not fit)

Again, my questsions:

Why do you need remote shell access?
What do you hope to accomplish with remote shell access?
How does having remote shell access improve your workflow?
How does having remote shell access minimize your downtime?
How does having remote shell access save you time?

Flame away, I do not care, I will just keep saying WTF.

A worthwhile discussion on those questions above, though, would be cheerfully responded to :)[/list]


Sweet Jesus... what do you think, how does the tech support log in remotely into your NetApp when needed? :roll:

PS: please try to learn quote-unquote marks becuase it's almost incomprehensible who said what in your post - these text switches are only a slightly more difficult then using a NetApp FAS unit, trust me...
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Postby T2k » Sat Apr 14, 2007 5:02 pm

...
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Postby jlpm » Sun Apr 15, 2007 2:25 pm

for those looking for a way to secure your rsync connections with the readynas, i posted a short howto of my approach here:

http://www.infrant.com/forum/viewtopic.php?t=10164
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Postby moffutt » Sun Apr 15, 2007 10:11 pm

Just checking back in to see if this was available yet....

Not getting a warm fuzzy that this is ever going to happen :(
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Postby grill » Tue Apr 17, 2007 1:20 am

moffutt wrote:Just checking back in to see if this was available yet....

Not getting a warm fuzzy that this is ever going to happen :(


Ya Ha!

The lack of Yoh-dah input to quench the thirst of the numerous SSHers here isn't helping. I mean look at this thread.. 19700+ views!

If we don't get any feedback from them I suppose we can only start making stuff up...

Heres some ideas (All made up of course!):

Maybe their development team is stretched?
Maybe they don't want to sell anymore boxes?
Maybe their support is stretched to the limit?
Maybe they are in trouble financially?
Maybe they are trying to hide something they don't want anyone to see? RAID-X?

Don't know if I really want to go into bed with a company that's not open to overwhelming customer demand for a feature...

Wasted enough time waiting for this.. time to look elsewhere... Anyone have any ideas?

G./
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Postby yoh-dah » Tue Apr 17, 2007 8:55 am

Guys, if you do a search on this forum, I don't think I've gone back on my words -- I've definitely been wrong on dates :oops: but I think we've always come through, right 8) Anyway, we're hard at work coming up with a RAIDiator 4 beta that will contain ssh support. Unfortunately, this release is full of a bunch of other stuff that I won't mention yet, so we're having to wait for everything to be fully beta functional. There are also some re-designs in several layers taking place, so we're trying to be very careful we're not going to adversely affect data, as unfortunately once you update to RAIDiator 4, you won't be able to go back.

Anyway, we typically don't respond to each feature request (otherwise we might as well be doing this full-time :roll: Be assure however that we already know this is the most request feature -- unfortunately my responses are scattered amongst pages and pages of requests here and in other threads. I do apologize for the delay, but I hope you all understand. At this point, I'll refrain from giving another estimated date other than "we're working on it", and as soon as RAIDiator 4 beta is ready, the feature should be there for folks who are willing to try the beta. Public stable release typically comes out a couple months after the beta is released and we work through your bug reports.

P.S. We don't get to say this often, but thanks very much for your continual support and your trust in our products, and we do appreciate all the feature requests and ideas that you post on this forum. Please keep them coming 8)
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Postby Pollux » Tue Apr 17, 2007 1:22 pm

Yoh-dah... That response should almost be a sticky ;)

-S.
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Postby avpman » Tue Apr 17, 2007 5:06 pm

yoh-dah wrote:Guys, if you do a search on this forum, I don't think I've gone back on my words -- I've definitely been wrong on dates :oops: but I think we've always come through, right 8) Anyway, we're hard at work coming up with a RAIDiator 4 beta that will contain ssh support. Unfortunately, this release is full of a bunch of other stuff that I won't mention yet, so we're having to wait for everything to be fully beta functional. There are also some re-designs in several layers taking place, so we're trying to be very careful we're not going to adversely affect data, as unfortunately once you update to RAIDiator 4, you won't be able to go back.

Anyway, we typically don't respond to each feature request (otherwise we might as well be doing this full-time :roll: Be assure however that we already know this is the most request feature -- unfortunately my responses are scattered amongst pages and pages of requests here and in other threads. I do apologize for the delay, but I hope you all understand. At this point, I'll refrain from giving another estimated date other than "we're working on it", and as soon as RAIDiator 4 beta is ready, the feature should be there for folks who are willing to try the beta. Public stable release typically comes out a couple months after the beta is released and we work through your bug reports.

P.S. We don't get to say this often, but thanks very much for your continual support and your trust in our products, and we do appreciate all the feature requests and ideas that you post on this forum. Please keep them coming 8)


Now that was a nice response. At least we now know the why's and where SSH will show up. Thanks Yo-dah.
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Postby grill » Wed Apr 18, 2007 4:13 am

Excellent!

That's all we wanted to hear... Now at least we have some reasonable idea of when this feature is planned... although it still looks like it will be some time off for a stable version (~2 months after BETA).

My only beef was that there was no "update" on the situation since we hear that it would "probably" be available 1Q07... And that was late last year if I am not mistaken.

I know you don't talk about unreleased features, but maybe chiming in occasionally with a "state of the nation" type message would be appreciated by all.. especially on this thread which is the hottest topic on the board.

Remember you ARE Infrant for us!

Cheers and keep on keep'n on.

G./
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Postby vrillusions » Wed Apr 18, 2007 6:26 am

grill wrote:I know you don't talk about unreleased features, but maybe chiming in occasionally with a "state of the nation" type message would be appreciated by all.. especially on this thread which is the hottest topic on the board.


That's an excellent idea. A couple other vendors (at least that I'm on, I'm sure there are a TON of vendors that do this) do something just like that where they have an announcement mailing list they send out every month. Sometimes it's just one big advertisement for all their services. Other times it will have announcements about new software updates or what to expect in new version that's in beta. Even if it was just quarterly, or just posted in the announcement section of the board.
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