Table of Contents

Frequently Asked Questions

Our recently expanded FAQ is more comprehensive than ever. Topics from pre-sales, boot and installation, hardware, and performance are just a sample of what you'll find. Check it out. If you don't find the answer there, our forum is a great place to search and ask. You'll find our developers, support personnel, and our regulars there who are more than happy to help you out.

Pre-Sales

Can I attach a tape drive to ReadyNAS?
Does NETGEAR provide a simulator of the ReadyNAS FrontView Interface?
Does NETGEAR provide any support contracts?
Does ReadyNAS support JBOD or some sort of non-RAID setup?
Does the ReadyNAS support scheduled power on and off?
Does the ReadyNAS support sleep mode?
I am using ReadyNAS as primary storage, how do I backup my ReadyNAS?
Is SMB signing supported?
Is there any limitation on filename length?
What file system does ReadyNAS use? Can I read a disk from ReadyNAS on other machines?
What is largest file size that the ReadyNAS will support?
What is the advantage of using X-RAID over RAID 5?
What is the ambient operating temperature range of ReadyNAS?
What is the difference between the Pioneer and Business Editions?
What is the difference between the ReadyNAS (Duo/NV+) v1 and v2?
What is the maximum number of users and groups on the ReadyNAS?
What is the volume capacity when installing disks of different sizes?
Will NETGEAR provide data recovery service if needed?

Boot, Installation, and Upgrade

Accessing the Boot Menu
Can I do the TFTP Boot Recovery from a Mac?
Can I mix disk models and sizes when installing the ReadyNAS?
Can I update the ReadyNAS firmware before installing my disks?
Can I use the disk(s) that were previously used in a PC/MAC?
Can I use the disk(s) that were previously used in a PC/MAC?
Does the ReadyNAS support SATA II hard disks?
How can I perform a Boot Recovery using a USB flash device?
How can I properly shutdown the ReadyNAS?
How can I replicate my ReadyNAS settings for a large deployment of systems?
How can I skip the Volume check?
How do I add disks to an existing X-RAID volume?
How do I configure a RAID 1 or RAID 5 volume with a spare disk?
How do I direct-connect between ReadyNAS and PC/Mac?
How do I expand an existing X-RAID volume with larger disks?
How do I install/remove an add-on?
How do I install/remove an add-on?
How do I migrate disks over from an existing ReadyNAS to another?
How do I perform a TFTP Boot Recovery?
How do I re-install the firmware?
How do I replace a failed disk?
How do I reset my ReadyNAS admin password?
How do I reset the ReadyNAS to factory default?
How do I switch between Flex-RAID and X-RAID mode?
How do I upgrade the ReadyNAS firmware when the ReadyNAS is not connected to the Internet?
How long does it take to sync a replacement disk?
How many data volumes does the ReadyNAS support in Flex-RAID mode?
How many data volumes does the ReadyNAS support in X-RAID mode?
I've enabled the schedule Power-Off/Power-On option on my NV, but now I cannot power-on my ReadyNAS. What should I do?
I've enabled the schedule Power-Off/Power-On option on my NV, but now I cannot power-on my ReadyNAS. What should I do?
I've scheduled auto Power-On, but the ReadyNAS is not powering up automatically?
Is it possible for ReadyNAS to restart when power is restored?
My shares are missing after the ReadyNAS was rebooted. What should I do?
RAIDar is unable to find the ReadyNAS on my network. How do I resolve this?
RAIDar shows ReadyNAS IP is 192.168.168.168 and cannot access NAS, why? and how to fix?
RAIDar status said "Corrupted Root" during factory reset or installation. What should I do?
System boot seems to hang on a bad disk, how do I know which one is bad?
What is the FrontView default login and password after a factory default?
When I used IE7 or Windows Vista, I get security warning. How to get rid of this?
Why is my volume capacity is lower than expected?
Will clients with non-jumbo frame network interfaces be able to access the ReadyNAS if jumbo frames is enabled?

Expansion (X-RAID)

How do I add capacity to my X-RAID volume?
How do I add disks to an existing X-RAID volume?
How do I expand an existing X-RAID volume with larger disks?
How do I expand my current 4-disk X-RAID volume?
What happens if I add a larger disk to my current 2- or 3-disk X-RAID volume?
What should I do if X-RAID expansion fails?

Performance

How do I improve my read/write speed of ReadyNAS?
How do I improve write speeds of USB External Drive attached to ReadyNAS?
I'm getting poor performance with Windows Vista. Is there anything I can do?
I'm getting poor performance with my Mac. Is there anything I can do?
The ReadyNAS stalls while downloading file via FTP or HTTP/S. What can I do?
What performance can I expect with jumbo frames enabled?
What transfer speed can I expect when reading and writing large files like CD or DVD images to/from the ReadyNAS?
Which models support Jumbo Frames?
Will clients with non-jumbo frame network interfaces be able to access the ReadyNAS if jumbo frames is enabled?
Will increasing the amount of memory in the ReadyNAS improve performance?
Will mixing SATA types (I and II) have an impact on performance?

Services

How do I restart services?

Share Access and Permissions

How and when do I use the Advanced Options tab?
How can I disable private home shares?
How can I disconnect from a share from Windows?
How can I move files from share to share on the ReadyNAS without going over the network?
How can the admin user access private home shares?
How do I connect to the ReadyNAS as admin?
How do I delete files under the current share in User security mode?
How do I get ReadyNAS shares to automatically appear on my Windows PC on startup?
I logged in as admin, but why don't I see any private home shares for my users?
If I use Ext3 on my USB drive, how can I read the drive on my PC or Mac?
In User security mode, can ReadyNAS User A be able to access the content of ReadyNAS User B home share?
Issues with Dynamic disks and the Microsoft iSCSI Initiator
My share's default access is set to read/write but why am I still unable to read or write to a file?
The Security tab is missing in my Windows XP file properties. What should I do?
WebDAV file size limitation?
What file system should I use on my USB drive?
What protocols can I access my private home shares?
When I initially connect to a share, there is a long delay. How can I fix this?
Why am I not able to access ReadyNAS share that is password protected with Vista?
Why am I not able to delete certain files and folders?
Why are files read-only when using WebDAV on Vista with Office 2007?
Why is WebDAV not working on my Windows XP box?
Why won't rsync retain my UIDs/GIDs?

Remote Access over WAN

How can I access my ReadyNAS through FTP when my ReadyNAS is behind my home firewall and my client is behind my school/work/etc. firewall?
How can I setup my ReadyNAS for FTP access over the Internet?
How can I setup port-forwarding to the ReadyNAS?
How do I setup the ReadyNAS for anonymous FTP in non-Share security mode?
I can access my ReadyNAS over FTP using an FTP client, but not with Internet Explorer.
I can log into the ReadyNAS, but when I try to transfer files, the transfer rate almost immediately goes to 0 and eventually times out. What's wrong?
I can't seem to access certain files and directories in my FTP share.
I get errors when I try to issue FTP commands. My logs mention extended passive mode.

Backup

Backups are failing when using rsync. Why?
Backups using the built-in backup manager are failing with Windows 2003 Server sources. Why?
How can I backup Windows shares with files with foreign characters in their names?
How can I download a copy of the entire backup log?
How do I backup an entire drive on a Windows PC to a share on the ReadyNAS?
How do I backup users' private home folders in Domain security mode?
How do I resolve the "access denied" error during a Backup using the FrontView Backup Manager?
How do I resolve the FTP timeout issue during the backup? What is the current ftp time out setting on the ReadyNAS?
How do I setup two ReadyNAS units to mirror each other with the built-in backup manager using the rsync protocol?
How do I share files on Windows XP/Vista?
How should I backup my ReadyNAS to another ReadyNAS?
I cannot backup my data from the ReadyNAS share folder to the attached USB hard disk. What should I do?
I cannot use Umlaut characters in backup path.
My backup failed because of an "unknown error".
What is the requirement for using Archive Bit backup mode?
What's the difference between Windows Timestamp and Archive Bit backup?
Where can I download Memeo Backup Premium software?

Windows Domain and Active Directory

After joining ReadyNAS to a Domain Controller, the ReadyNAS does not list users and groups under account tab. How do I fix this?
Can I change the name of the ReadyNAS after it has already joined an Active Directory Domain?
How come data copied to the ReadyNAS does not maintain all the ACL's permissions?
How do I access the user home folder on ReadyNAS?
How do I change the file and folder permission on the ReadyNAS that is attached to domain controller?
How many domain users can the ReadyNAS handle?
Our domain user(s) can not login to the ReadyNAS. What should I do?
The ReadyNAS failed to authenticate with the domain controller. What should I do?
Under the Domain security mode, each time users access the ReadyNAS, it keeps asking for a login name and password. How can this be prevented?
Why am I not able to create users in the ReadyNAS after joining Domain?

Mac OS X

How do I access a ReadyNAS share with a Mac?
How do I make Time Machine work with the ReadyNAS?
How to prevent .DS_Store file creation over network connections?
How well does ReadyNAS work in a Mac environment?
I'm getting poor performance with my Mac. Is there anything I can do?
Which share protocol is the best for MAC users with the ReadyNAS?
Why is RAIDar not detecting my ReadyNAS?

Hardware

A newly-inserted hard disk will not add to the RAID
ATA error count has increased in the last day
Are USB multi-reader devices supported on the ReadyNAS?
Can I attach a USB 2.0 Hub to ReadyNAS USB Port?
Can I attach the ReadyNAS to a USB port on the PC?
Can I attach two or more USB Printers to the ReadyNAS?
Can I use a serial-to-USB converter from a serial port-only UPS to the ReadyNAS?
Can I use standard ATX power supply unit to power the ReadyNAS?
Can I use the 2nd ethernet port on the 1100 for load-balancing / teaming?
How can I release a stuck disk tray?
How can I verify that my disk is bad?
How do I install the rack mount kit?
How do I replace the stock memory module on the ReadyNAS NV/NV+?
How do I replace the stock power supply on the ReadyNas NV/NV+?
I'm having printing problems on over Windows XP. What can I do to get printing to work?
Is there a way I can verify if my memory is good?
Is there any advantage in having more memory?
My ReadyNAS NV+ LCD keeps turning off. Is this normal?
My hard disk(s) in ReadyNAS is reporting high SMART Raw Read Error Rate, Seek Error Rate, and Hardware ECC Recovered. What should I do?
Reallocated sector count has increased in the last day
What ReadyNAS 600 revision do I have?
What are some of the common noises of a defective disk drive?
What devices can I attach to the ReadyNAS USB ports?
What devices can I install in the PCI slot on the ReadyNAS 600/X6/1000S?
What do I need to do to get UPS alerts and proper shutdown on battery low condition?
What does this light pattern mean? (LED)
What is the difference between the ReadyNAS (Duo/NV+) v1 and v2?
What is the maximum drive size that the ReadyNAS supports?
What is the maximum memory can we install into ReadyNAS?
Why do my disks not spindown?
Why is my USB drive not being detected?
Why is my fan still running in spindown mode?
Will changing memory void my warranty?

Miscellaneous

GPL license information
How can I get RSS feeds of the ReadyNAS forum?
How do I send all logs?
How do I send in a Support request?
NETGEAR Remote Access Policy
ReadyNAS Forum Questions
Software Incompatibilities
What port does RAIDar use?
faq.txt · Last modified: 2011/01/24 12:41 by chirpa